Frequently Asked Questions (FAQs)
Table of Contents
Questions & Answers
Where can I get immediate help with a Canvas issue?
Login to Canvas and click the Help Button on the lower left. Select Chat with Canvas Support.
What is a CRN?
A CRN is the number associated with your course assigned to you by the Registrar. It is a 5-digit number used to identify the course in Canvas. Example: MSIS-2103-27696 instead of MSIS 2103. This can be found at the top left of the course’s page in Canvas.
What browsers does Canvas support?
See the following link for the latest browser support https://community.canvaslms.com/docs/DOC-10720-which-browsers-does-canvas-support which is updated frequently.
How do I create an ePortfolio in Canvas?
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Login to Canvas and select your Account from the left side-menu. Select the ePortfolios link.
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Click the “Create an ePortfolio” button and name it.
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You may now add pages
NOTES: You must be enrolled in a course to create an ePortfolio.
Learn more about creation and management of your ePortfolio at the following links.
https://community.canvaslms.com/t5/Student-Guide/How-do-I-create-a-new-ePortfolio-as-a-student/ta-p/501
https://community.canvaslms.com/t5/Student-Guide/How-do-I-use-the-ePortfolio-Getting-Started-Wizard-as-a-student/ta-p/369
Why can't I see or click on my courses in Canvas?
There are several reasons why you may not be able to see your course.
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On the left hand navigation bar is “Courses.” Courses will show you all courses and Communities you are currently enrolled in.
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If the course is not "Published" you will not be able to access them until the instructor publishes the course.
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If it is before or after the course start dates you will not be able to access them.
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Missing courses may be located by clicking Courses > All Courses.
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If you just enrolled in the course it can take up to a few days for your enrollment to reflect in the course.
Why can't I get into my course after the last day of the course?
The day after the course closes students cannot view the course, this is something that effects short courses as well. Canvas only allows students with an incomplete status set by the instructor to view course after it is closed.
To gain access to the course after it has closed, please follow these instructions.
1. Students requesting Course Access after the Course has ended will need to contact their Instructor and ask them to make the request.
2. The Instructor will then need to send an email to HelpDesk@OKState.edu providing us with the name of the Student and the Course that they need access to.
3. Also include the date in which the access should end to expedite this request.
How can I view my grades after my course closes?
Grades can be monitored from your Student area in https://my.okstate.edu.
How do I upload media files in my Canvas Studio account?
In Canvas Studio, you can upload media files from your device by dragging and dropping a file into the My Library page or using the Add Media icon.
For more information, please visit the following link. https://community.canvaslms.com/t5/Studio/How-do-I-upload-media-files-in-my-Canvas-Studio-account/ta-p/1705
Are there additional resources where I can read more about Canvas?
Yes, the parent company of Canvas (Instructure) offers complete guides for students learning Canvas features which can be found here:
https://community.canvaslms.com/community/answers/guides/canvas-guide/getting-started/pages/student
I need additional help with a 3rd party app in Canvas, do you have a link to the vendor support page?
Each Canvas 3rd Party application provides their own support services.
Only the 3rd Party Vendor Support team may address issues with their Applications. OSU IT does not have access to the 3rd Party apps Administrative Tools.
Based on which product you are needing assistance with we have included associated support websites below.
How can I fix my display name in Canvas?
The name field in Canvas is dependent on the ‘Preferred First Name’ field in O-Key. Instructions for updating your Preferred First Name can be found here: https://it.okstate.edu/services/orange-key-account-services/preferred-first-name.html
How can I add an auditing student to a class in Canvas?
Initial enrollment in a course as an auditor may be completed only between the first and the tenth class day (inclusive) of a 16-week semester and proportionate periods for shorter sessions by submitting a completed Audit Enrollment Form to the Office of the Registrar on the Stillwater campus, or the Enrollment Services office on the Tulsa campus.
NOTE: Additional information regarding Auditing may be found at https://registrar.okstate.edu/registration_enrollment/#audit
As Instructor, how may I request to combine courses?
You may submit your request two ways. You may either:
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Visit the Instructor Course Combine Request Form. You will be prompted to login with your O-Key Account credentials and authenticate through Multifactor Authentication (MFA).
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Start a support ticket by using this link: Request Help.
Please provide the following information:
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Course Prefix, Number & Section\CRN To Combine
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Preferred Course Combined Name
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Section\CRN To Place Courses In
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Associated Campus
As Instructor, how may I enroll students in Canvas Outreach or a community site?
You may submit your request two ways. You may either:
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Visit the Enroll Students in Canvas Outreach or Community Site Request Form. You will be prompted to login with your O-Key Account credentials and authenticate through Multifactor Authentication (MFA).
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Start a support ticket by using this link: Request Help.
Please provide the following information:
Who do I need to contact for assistance or issues with SSI Course Evaluations?
For assistance with SSI Course evaluations please email s.s.i@okstate.edu.
How can I get additional assistance with Canvas as an instructor or teaching assistant (TA)?