Zoom FAQ

Tags zoom zoom-faq

Frequently Asked Questions (FAQs)

Table of Contents

 

Questions & Answers

Where do I find product and feature training?

https://learning.zoom.us/learn

How do I join a Zoom meeting?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060732

How do I use my Personal Meeting ID?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066271

How do I schedule a meeting?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061316#h_4e0619a0-db7b-4d24-830d-de9128e71773

How do I record a meeting?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059856

How Do I change my virtual background and does OSU offer any OSU themed backgrounds?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060387

OSU Virtual Meeting Backgrounds for Download

https://go.okstate.edu/go-pokes/virtual-meeting-backgrounds.html

Where do I find the Outlook for Zoom plugin?

Please select the Download option from the Zoom Plugin for Microsoft Outlook section.

https://zoom.com/download

How do I designate an Alternative Host?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027

How do I enable Scheduling Privilege?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061749

How do I upgrade Zoom to the latest version?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060716

What is the minimum version of the Zoom Desktop client?

OSU follows Zoom's recommendation for the minimum versions allowed for the Zoom Desktop Client. Please update your Zoom client when prompted.  Additional version information may be found here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

How do I troubleshoot my camera or video?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068908

How do I improve poor video quality?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060352

How do I test my audio before meetings?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062765

How do I troubleshoot audio issues?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061902

How do I suppress background noise for videos?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059985#h_01GZ2K7B4S999BKBAWMRYQETJ0

How do I manage Closed Captioning and Live Transcription?

For more information about enabling and using closed captioning or live transcription as a host, refer to the managing manual captioning and managing automated captioning articles. 

How do I manage and share Cloud Recordings?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067567

How do I find technical support?

For technical support, please review the information at Zoom Help Center

Your university provided Zoom account is an Education Plan with Premier Support.  Using the Zoom Account License number 7013435042, you may Call +1.888.799.9666 or submit a help ticket with Zoom Support at the following link.  https://support.zoom.com/hc?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

You may also submit email to the OSU IT Helpdesk at helpdesk@okstate.edu

How do I purchase an additional license for other Zoom services?

Please use the following form to request additional license purchases.

https://services.okstate.edu/TDClient/840/Portal/Requests/TicketRequests/NewForm?ID=ZtOyRYAd-aQ_&RequestorType=ServiceOffering 

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