Frequently Asked Questions (FAQs)
Intended Audience: Students, Staff, Faculty, Alumni
Table of Contents
Questions & Answers
The Anthony Travel (Concur Solutions or SAP) site uses the Central Authentication Service (CAS). CAS uses O-Key account credentials to authenticate.
The Anthony Travel site must be accessed from the link on https://adminfinance.okstate.edu/travel/index.html to prompt for O-Key credentials.
The Anthony Travel site cannot be directly logged into using O-Key credentials at https://concursolutions.com and the password cannot be reset from https://concursolutions.com.
How do I reactivate my Orange Key (O-Key) Account?
- Open a web browser (such as Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, etc.) and visit http://okey.okstate.edu.
- When the Central Authentication Services (CAS) page loads, click the Activate Your O-Key Account link located near the Forgot Your Password link.
- The title of the page should change to Activate Your O-Key account. Enter the following information in the corresponding fields:
- Enter the first two letters of your last (family) name.
- Enter the last 5 digits of your Social Security number. If you are an international student, you will need to enter the last five digits of the number that the International Students and Scholars office provided you.
- Enter your date of birth (mm/dd/yyyy).
- Click Next to continue.
- Continue through any updates that are required by selecting Done, Next, or Save.
- Once you are at your Personal Profile page, make any required changes to your account. (such as selecting the Change Password link on the left to reset your O-Key password).
Where can I find more information regarding password and Multifactor Authentication (MFA) requirements?
To find more information regarding the new password and Multifactor Authentication (MFA) requirements, please visit: https://it.okstate.edu/resources/security-education/osu-am-system-password-requirement-changes.html.
Why is my User Account locking?
Active Directory Lockouts should clear automatically after 5 minutes.
Lockouts are usually due to a portable device, laptop, tablet, or cell phone presenting an invalid wireless password. Confirm the Customer's O-Key password on mobile devices that access EDUROAM.
Passwords must be updated on any workstation the user is currently logged into, including manually mapped network drives or services running as their account.
If the Incident is an email ticket, send iSupport Correspondence Template titled ‘Random Locking User Account’. Complete the work history and resolution then assign to Queue-Resolution Confirmation STW-IT-Helpdesk.
How do I determine if a workstation has network/internet access from the login screen?
Check the bottom right corner of the login page to verify if the workstation has network/internet access. If a Wi-Fi or Ethernet icon is displaying, this signifies the device has network/internet access.
NOTE: If there is no network/internet access, then a globe icon will be displayed with the text "No Internet"
*If connection is Wireless, confirm device access since most recent PW change. Confirm PW on the Device's EDUROAM connection and recommend the Customer update on all mobile/portable devices.
How do I request an affiliate employee?
Go to the "Create Affiliate (Employee)" Service Article found under the "Related Services" section of this article.