Frequently Asked Questions (FAQs)
Table of Contents
Questions & Answers
I have been granted access to IT Data Center services; however, I am unable to log in.
Contact the OSU-IT Helpdesk and include the following information:
- Your O-Key username (If applicable).
- Type of access (RSA, Externals, or Vendor).
- Expiration date on the back of the Security Key Fob.
How does an individual setup Remote Desktop to connect to a Microsoft Windows based computer on campus?
The computer the individual wants to connect to (Host Computer) must be running Microsoft Windows 10 Pro or Enterprise or Microsoft Windows 8\8.1 Pro or Enterprise, or later.
Remote Desktop will need to be enabled on the System Properties window Remote tab and the Host Computer will need to allow for the user account to connect remotely or the account will need to be a member of the Administrators group. You will also need to obtain the IP Address or full computer name of the Host Computer.
Please note, other editions of Microsoft Windows (such as the Home edition) do not have the option to connect using Remote Desktop.
On the connecting computer, a remote desktop application will need to be installed and the Full Computer Host Name of the Host computer will need to be entered. If connecting from an off campus network, the OSU Cisco AnyConnect VPN software will need to be connected first before connecting to the Host Computer.
I am unable to access network services on the OSU Stillwater campus from my OSU A&M System campus using the Site To Site Virtual Private Network (VPN) tunnel.
The Site To Site Virtual Private Network (VPN) tunnel, which provides an encrypted network connection from any of the OSU A&M System campuses and the OSU/A&M Board of Regents to network services on the OSU Stillwater campus, may be experiencing a network outage. Outage announcements are posted on the website http://announcements.it.okstate.edu. OSU IT Announcements normally list a description of the outage, locations affected, and an estimated time of resolution.
If there is no announcement covering the issue, contact the OSU IT Helpdesk at 405-744-4357 or e-mail to helpdesk@okstate.edu. If leaving a voicemail or e-mailing, please include the following information:
- Identify the location from where you are attempting Site To Site VPN access.
- Identify if others at that location are experiencing the same issue.
Please note that the Site To Site VPN is a separate service from the OSU Virtual Private Network. The OSU Virtual Private Network is usually used to connect an off campus computer (such as from home) to OSU network services.
As an OSU departmental supervisor, how do I request access to OSUVPN, OSUDCVPN, or OSUSCADAVPN on behalf of one of my employees or for one of my service accounts?
You can contact the OSU IT Helpdesk and provide the following information:
- Department name.
- O-Key Username of employee or service account.
- Requested service - OSUVPN, OSUDCVPN, or OSUSCADAVPN
- For OSUDCVPN and OSUSCADAVPN only, IP address or IP range assigned to device requiring access.
What are the Cisco AnyConnect Secure Mobility Client connection names and the intended use?
- OSUVPN allows authorized individual user remote access to normal network devices and services protected by the OSU Stillwater campus and OSU Tulsa campus border firewall.
- OSUDCVPN allows authorized individual user remote access to OSU IT Data Center services located on the OSU Stillwater campus, such as a virtual server.
- OSUSCADAVPN allows authorized individual user remote access to departmental SCADA connected network devices such as security cameras, audio visual (AV) equipment, alarms, network video recorders (NVR), controlled access doors, etc..
I am receiving the error message: Failed to initialize connection subsystem, when attempting to connect the Cisco AnyConnect Secure Mobility Client on Microsoft Windows 8.1.
You may need to change the compatibility settings in the Cisco AnyConnect Secure Mobility Client software properties by setting the software to run as a previous version of Microsoft Windows.
How do I connect to OSUVPN on my network device?
See the "Related Articles" section of this page for step-by-step instructions.
You must have active O-Key credentials, be an active OSU employee or OSU student, and have the Cisco AnyConnect Secure Mobility Client installed on your network device.
For Cisco AnyConnect Secure Mobility Client installation instructions see https://it.okstate.edu/services/osuvpn/
How do I install the OSU Virtual Private Network (VPN) client so that I can access OSU network resources from off campus (computers that are connected on-campus do not need the OSU VPN client installed)?
OSU Information Technology provides the Cisco AnyConnect Secure Mobility Client for Apple Macintosh, Microsoft Windows, and Linux operating systems from the website http://osuvpn.okstate.edu. For mobile devices, download the Cisco AnyConnect Secure Mobility Client app from the device’s app store. You must have active O-Key credentials and be an active OSU employee or current OSU student.
How do I connect to OSUSCADAVPN on my network device?
You must have active O-Key credentials, be an active employee, been approved for OSUSCADAVPN access, have the Cisco AnyConnect Secure Mobility Client installed on your network device, and be setup for Duo Multifactor Authentication.
How do I connect to OSUDCVPN on my network device?
You must have active O-Key credentials, be an active employee, been approved for OSUDCVPN access, have the Cisco AnyConnect Secure Mobility Client installed on your network device, and be setup for Duo Multifactor Authentication.
How do I determine the client IPv4 address of my Cisco AnyConnect Secure Mobility Client connection on Microsoft Windows?
You must first connect a Cisco AnyConnect Secure Mobility Client (see 4-HELP Knowledge Entry for Connect to OSUVPN Instructions, 4-HELP Knowledge Entry for Connect to OSUDCVPN Instructions, or 4-HELP Knowledge Entry for Connect to OSUSCADAVPN Instructions). Once you have connected, you can review the Statistics tab on the Advanced window within the Cisco AnyConnect Secure Mobility Client.