Frequently Asked Questions (FAQs)
Table of Contents
Questions & Answers
How do I view the history of a fax in the RightFax system?
To view the history of a fax in the RightFax system, open the fax that you wish to view and select the Fax History button in the top section of the webpage.
How do I authenticate to the RightFax system to access my RightFax account?
To authenticate to your RightFax account open your preferred Internet browser and navigate to the website https://fax.okstate.edu. Authenticate using the appropriate O-Key credentials. If you have issues authenticating to the RightFax system attempt using the format OSU\shortusername for the username field where shortusername is the username (not e-mail address) associated with the account you are using to authenticate.
How do I create a new fax in the RightFax system?
To create a new fax in the RightFax system, select the New Fax button and enter the information for the fax. Enter at least one fax recipient’s name, destination type, and a fax number or email address. Select the Send button to send the fax.
Can I send to multiple recipients?
Yes. You can send to multiple recipients by entering addresses separated by semicolons or selecting multiple contacts.
How do I attach documents to a fax?
-
Click Attachments
- Upload files from your computer
- Add as many files as needed
What file types can I send?
RightFax supports many formats including:
- Word, Excel, PowerPoint
- PDF, TIFF, JPEG, GIF
- Text and ZIP files
These are automatically converted to fax format when sent.
Can I send a fax as a PDF?
Yes.
- When emailing: recipient gets a PDF attachment
- When faxing: it’s converted to a fax, but a PDF copy is saved for you
Can I customize the fax cover sheet?
Yes. You can:
- Add your contact info (name, company, phone)
- Include custom notes per fax
Where do received faxes appear?
They appear in your fax mailbox in Web Access.
Will I be notified when I receive a fax?
Yes. Notifications are typically sent via email, depending on your settings.
Can I control notifications?
Yes. You can choose:
- No notifications
- One-time alerts
- Periodic reminders until viewed
Can someone else receive my faxes if I’m away?
Yes. You can:
- Forward notifications to another user
- Auto-forward incoming faxes to another user or number
How do I view a fax?
-
Double-click the fax in your mailbox
- Or right-click and select View
Can I annotate or mark a fax?
Yes. You can:
- Add text
- Draw shapes
- Stamp (Approved, Received, Rejected, etc.)
Note: Annotations become permanent once saved.
What is the difference between forwarding and routing?
- Forwarding: Sends a copy; you keep the original
- Routing: Sends and removes it from your mailbox
Can I forward faxes outside the organization?
Yes. You can forward to external fax numbers or email recipients.
Can I print faxes?
Yes. You can:
- Print manually
- Set automatic printing for sent/received faxes