Frequently Asked Questions (FAQs)
Table of Contents
Calling
Cisco Self Care Portal
Conference Calls
Miscellaneous
Questions & Answers
How do I place an International call on my OSU campus phone?
To place an international call from your OSU campus phone you will first need to ensure the phone line has been provisioned with access to make international calls. To have your phone line provisioned with this service contact the OSU IT Helpdesk to have this service added. Once this service has been added you will need dial 8+011 then enter the country code, city code and number.
How do I dial a phone number that is not an OSU Stillwater phone number from a campus phone?
To make a call to a non OSU number (is not a 405-744-#### phone number), dial 8 first, followed by the area code, and then phone number.
Example: If the phone number is 405-599-1234, dial 8-405-599-1234.
How do I make a phone call from an OSU-Stillwater or OSU-Tulsa network connected landline phone or FAX machine to an off campus phone number?
To make an outside call on a landline phone, You must first dial 8 followed by the Area Code, Prefix, and Line Number (example: 8-405-744-4357).
If your telephone service does not have OnePlus calling setup, you will need to enter a long distance code (such as a 1) between the 8 and the Area Code (example: 8-1-405-744-4357). To identify whether an on campus phone number is setup with OnePlus calling, contact the OSU IT Helpdesk.
What is the dialing format to make an international phone number from an OSU departmental landline telephone.
Dial 8-001-Country Code-City Code- Local Number. The phone must be set up to allow international phone calls.
How can I block spam or robot calls on a voice over IP phone?
Telecommunications can add a mark spam feature to Cisco IP 8841 & 8851 voice over IP phones models. The mark spam feature can be used to reduce the number of unwanted phone calls received. With this feature, a phone number can be designated as either a potentially fraudulent call or as a telemarketer call. If a call is marked as fraudulent, then the call is declined, and the number is blocked from calling the phone again. If a call is marked as a telemarketer, then the call rings through to the phone, but calls from the marked number display the term “Telemarketer” in the Incoming Call Alert and display an icon next to them in recents.
- You can view and edit your Spam call list from the Settings menu. The Spam call list can have up to 150 calls.
- Mark an Unwanted Active Call
- Mark an Unwanted Video Call
- Mark an Unwanted Recent Call
- Remove or Edit a Marked Call
- Mark an Unwanted Active Call
- You can mark an active call as either fraudulent or as a telemarketer. This helps reduce the number of unwanted calls. The Spam call list can have up to 150 calls. You can add more than 150 calls, but they won't appear in your list.
What is the difference between a hunt group and a call pick up group?
Hunt Group: Hunt groups are used to deliver phone calls from a telephone number to a group of several phone lines. A hunt group is a set of connections and rules that route incoming calls to a group of users until someone is available, or all users have been tried. If a call is routed through the hunt group and every user is busy, the call is then routed to voicemail.
Call Pick Up Group: Call Pickup Groups allow users to answer a call that is ringing at another extension within that group of phone lines.
What program does Langston use for a softphone client?
Langston university utilizes Mitel ClearSpan Communicator as a softphone client which allows users to make and receive phone calls from office lines while working remotely.
How do I request to have a menu set up for call presenting so calls are routed to different users based on number selections made by the caller?
Please contact the IT Helpdesk with the following information to have a menu set up for call presenting so that calls are routed to different users based on number selections made by the caller.
- Phone Number that you would like to be set up with the call presenting menu.
- Names and Phone Numbers of the individuals that you would like included in the call presenting menu
- Departmental Billing Account Number
- Organizational Administrator Name and Phone Number
How do I access the Cisco Self Care Portal?
To access the Cisco Self Care Portal open your preferred internet browser and navigate to the website https://cucm.net.okstate.edu/ucmuser/ and authenticate using your O-Key credentials. In order to be able to access the Cisco Self Care Portal you must have your Cisco desk phone associated with your OSU email address. If you are unable to access the Cisco Self Care Portal please contact the IT Helpdesk to make sure your Cisco desk phone is associated with your OSU email address.
Who is able to access the Cisco Self Care Portal?
In order to be able to access the Cisco Self Care Portal you must have your Cisco desk phone associated with your OSU email address. If you are unable to access the Cisco Self Care Portal please contact the IT Helpdesk to make sure your Cisco desk phone is associated with your OSU email address.
How do I forward calls from my desk phone to another phone number in the Cisco Self Care Portal?
To forward calls from your desk phone to another phone number in the Cisco Self Care Portal, you will need to authenticate to the Cisco Self Care Portal and update the forwarding settings in the Call forwarding section of the Phones tab.
How do I add, modify, or remove speed dial numbers on my Cisco phone through the Cisco Self Care Portal?
To add, modify, or remove speed dial numbers on your Cisco phone, authenticate to the Cisco Self Care portal and update the appropriate numbers under the Phone Settings section of the Phones tab.
How do I perform a conference call through my Cisco desk phone?
While on a connected call that is not on hold, press the Conference button (three people icon) and dial the phone number of the individual that you want to add to the conference call. Once the call is connected, press the Conference button again to merge the two connected calls.