Frequently Asked Questions (FAQs)
Table of Contents
Voicemail & Messages
PIN Questions
Greetings
Miscellaneous
Questions & Answers
How do I access my Cisco Unity voicemail mailbox from my OSU campus phone?
You can access your Cisco Unity voicemail mailbox by dialing 4-MAIL (4-6245), or by pressing the voicemail button and entering your voicemail security PIN.
How do I access my Cisco Unity voicemail mailbox from off campus?
You can access your Cisco Unity voicemail mailbox by dialing 405-744-MAIL (405-744-6245) and entering your voicemail security PIN.
How do I unlock my Cisco Unity voicemail mailbox if I get locked out of my mailbox?
The Cisco Unity voicemail system is not set up to lock access to mailboxes. If a user is receiving an error message that their voicemail mailbox in the Cisco Unity system has been locked then the mailbox should automatically unlock within one minute.
How do I clear the red voicemail notification on my desk phone?
To clear the red voicemail notification on your desk phone, please check your Cisco Unity voicemail mailbox to make sure that there are not any new messages waiting in the system. If you have checked your voicemail inbox and your red voicemail notification light is still on, please contact the IT Helpdesk at 405-744-HELP (4357) or helpdesk@okstate.edu.
To access your Cisco Unity voicemail mailbox from on campus see OSU IT 4-HELP Knowledge Resource entry I5VH581885. To access your Cisco Unity voicemail mailbox from off campus see OSU IT 4-HELP Knowledge Resource 4-HELP entry I5VH663832.
How do I listen to new messages in the Cisco Unity voicemail system?
New messages and saved messages are automatically played after accessing your Cisco Unity voicemail mailbox.
To access your Cisco Unity voicemail mailbox from on campus, see 4-HELP entry I5VH581885. To access your Cisco Unity voicemail mailbox from off campus, see 4-HELP entry I5VH663832.
How do I delete a voicemail message in the Cisco Unity voicemail system?
You must first access your Cisco Unity voicemail mailbox as new and saved messages are automatically played. To delete a voicemail message in the Cisco Unity voicemail system press the 3 key on the number pad while listening to messages.
To access your Cisco Unity voicemail mailbox from on campus see 4-HELP entry I5VH581885. To access your Cisco Unity voicemail mailbox from off campus see 4-HELP entry I5VH663832.
What is a Call Handler in the Cisco Unity voicemail system?
Call Handlers in the Cisco Unity voicemail system are the same as call processors in the AVST voicemail system. Call Handlers accept phone calls, greet callers with recorded prompts, and allow to automatically route calls to individual(s). Call Handlers can also route calls to a voicemail mailbox.
For example, a call handler can be a general office phone number that prompts users to press a button on their phone, and route their call to different individuals within an office.
How do I recover a deleted voicemail message from my Landline or Voice over IP (VOIP) phone?
Once a voicemail message is deleted from the voicemail box associated with your Landline or Voice over IP (VOIP) phone then the message cannot be recovered.
How do I forward a voicemail message from my Landline or Voice Over IP (VoIP) phone to another Landline or Voice Over IP (VoIP) phone?
To forward a voicemail message from your Landline or Voice over IP (VoIP) phone to another Landline or VoIP phone, after listening to the voicemail message that you want to forward press the 5 key on the number pad. After recording a greeting message and entering the phone number you wish to forward the voicemail message, press the # key on the number pad to forward the voicemail message.
How do I complete the self-enrollment process for my Cisco Unity voicemail mailbox from an OSU campus phone?
You can complete the self-enrollment process for your Cisco Unity voicemail mailbox by dialing 4-MAIL (4-6245) or by pressing the voicemail button, enter the default PIN of 00000, then the # key on the number pad, and follow the prompts to set up your standard greeting and new voicemail PIN.
How do I change my security PIN number to access my Cisco Unity voicemail mailbox?
If you know your current security PIN for your Cisco Unity voicemail mailbox, you can access your Cisco Unity voicemail mailbox using your current security PIN then press 4, 3, then 1 on the number pad to change your security PIN.
If you do not know your current Cisco Unity security PIN, please contact the IT Helpdesk at 405-744-HELP (4357) to have your security PIN reset.
How do I change my security PIN number to access my Cisco Unity voicemail mailbox?
If you know your current security PIN for your Cisco Unity voicemail mailbox, you can access your Cisco Unity voicemail mailbox using your current security PIN then press 4, 3, then 1 on the number pad to change your security PIN.
If you do not know your current Cisco Unity security PIN, please contact the IT Helpdesk at 405-744-HELP (4357) to have your security PIN reset.
How many digits does my Cisco Unity voicemail security PIN need to be?
Your Cisco Unity voicemail security PIN must be between 4 and 23 digits in length to access your Cisco Unity voicemail mailbox.
How do I change/reset a campus voicemail PIN?
See the "Related Articles" section of this page for step-by-step instructions.
How do I record a standard greeting for my call handler in the Cisco Unity voicemail system?
To record a standard greeting for your call handler in the Cisco Unity voicemail system, dial 4-MAIL (4-6245) from an on campus phone or 405-744-MAIL (405-744-6245) from an off campus phone and press the 9 key on the number pad. Enter the 5 digit extension of the call handler. Next, enter the call handler PIN number followed by the # key on the number pad. When prompted, enter the call handler extension of the user. Press the 2 key on the number pad to record a standard greeting.
How do I record an alternate greeting for my call handler in the Cisco Unity voicemail system?
To record an alternate greeting for your call handler in the Cisco Unity voicemail system, dial 4-MAIL (4-6245) from an on campus phone or 405-744-MAIL (405-744-6245) from an off campus phone and press the 9 key on the number pad. Enter the 5 digit extension of the call handler. Next, enter the call handler PIN number followed by the # key on the number pad. When prompted, enter the call handler extension of the user. Press the 6 key on the number pad to record an alternate greeting.
How do I switch greetings for my call handler in the Cisco Unity voicemail system?
To switch greetings for your call handler in the Cisco Unity voicemail system, dial 4-MAIL (4-6245) from an on campus phone or 405-744-MAIL (405-744-6245) from an off campus phone and press the 9 key on the number pad. Enter the 5 digit extension of the call handler. Next, enter the call handler PIN number followed by the # key on the number pad. When prompted, enter the call handler extension of the user. Press the 1 key on the number pad to switch greetings between the standard and alternate greetings.
How do I set up a phone to play a voice recording then disconnect the phone call without prompting the caller to leave a voicemail message?
To set up a phone that, when called, plays a voice recording then disconnects the phone call without prompting the caller to leave a voicemail message, you will need to contact the IT Helpdesk at 405-744-HELP (4357) or helpdesk@okstate.edu to process your request.
How do I change my Cisco Unity voicemail greeting to an alternate or out of office greeting?
To change your Cisco Unity voicemail greeting to an alternate or out of office greeting, you will need to access your Cisco Unity voicemail mailbox and first record your alternate greeting by pressing 4, 1, 3, then 3 on the number pad from the Cisco Unity main menu. After recording your alternate greeting press 3 then the # key on the number pad to turn on your alternate greeting.
How do I update a recorded name for my OSU campus phone in the Cisco Unity voicemail system?
To update the recorded name for your OSU campus phone you will need to access your Cisco Unity voicemail mailbox and press 4, 3, 2. After recording your name press the # key on the number pad. If the recorded name is accepted, press the * key on the number pad.
How do I change my Cisco Unity voicemail standard or alternate greeting back to a system greeting?
To change your Cisco Unity voicemail standard greeting to a system greeting, you will need to access your Cisco Unity voicemail mailbox and press 4, 1, 3, 1, then 2 on the number pad from the Cisco Unity main menu to change your standard greeting to the system greeting.
To change alternate greeting to a system greeting, you will need to access your Cisco Unity voicemail mailbox and press 4, 1, 3, 3, then 2 on the number pad from the Cisco Unity main menu.
How do I record a standard greeting for my OSU campus phone in the Cisco Unity voicemail system?
To record a standard greeting for your OSU campus phone you will need to access your Cisco Unity voicemail mailbox and press 4, 1, 3, 1, then 1 on the number pad from the Cisco Unity main menu. After recording your alternate greeting press the # key on the number pad to set the recording as your standard greeting.
How do I change my Cisco Unity voicemail greeting from an alternate greeting to a standard greeting?
To change your Cisco Unity voicemail greeting to a standard greeting, you will need to access your Cisco Unity voicemail mailbox and press 4, 1, then 2 on the number pad from the Cisco Unity main menu to turn off your alternate greeting and set your standard greeting as your current greeting.