Changing Your Voicemail PIN

Self Help Article (External)

Purpose

This Self-Help article will help you to change the Voicemail PIN for your account.

Your Cisco Unity Connection PIN protects the privacy of your messages and secures your mailbox from unauthorized access. You can change your PIN at any time.

Requirements

Important Considerations

Follow the security guidelines provided by your Connection administrator when you change your PIN. In general, shorter passwords are easier to use, but longer passwords are more secure, especially when you specify a nontrivial password. A nontrivial password means that:

• The password cannot contain your primary extension or its reverse.
• The password must contain at least three different digits.
• The digits cannot all be consecutive in ascending or descending order (for example, 12345 or 54321).
• A digit cannot be used more than two times consecutively (for example, 14777).
• The password cannot contain repeated groups of three or more digits (for example, 408510408).
• The password cannot be a numeric representation of your first or last name, or the combination of your first and last names. (For example, if your name is John Doe, you could not use a numeric representation of johnd, johndoe, jdoe, doe.)

• Step by Step Procedures

From your desk phone

1. Press the voicemail key or call 4-6245
2. When prompted, enter your current PIN
3. From any other phone: dial 405-744-6245
4. When prompted, enter your extension number and current PIN
5. At the Main menu, select options 4, 3, then 1.
   1. Setup Options (Option 4)
   2. Preferences (Option 3)
   3. Change PIN (Option 1).
6. Follow the prompts to enter and confirm a new PIN.
   1. Use digits 0 through 9.