Frequently Asked Questions (FAQs)
Table of Contents
Questions & Answers
How do I access my course?
- Navigate to https://learn.extension.okstate.edu/
- Click Login on the top right corner
- Click on Catalog Login
- Under Public Login put in your email and password
- Note: Do not select “O-Key Login,” as that is for OSU users only
- If you haven’t set a password, select “Forgot Password”
- Click on your name on the top right corner where you clicked login before
- Click My Courses
I never received my account verification email, what should I do?
1. Check your Spam or Updates tab for the email.
2. Email coparenting@okstate.edu if you are unable to locate the email.
How do I get my course completion certificate?
- Go to https://learn.extension.okstate.edu
- Click on Student Dashboard under your name
- Select the Completed tab
- Click the link to download the certificate
- NOTE: If you can’t see your certificate of completion, ensure all items required for the course are completed.
- Go to your gradebook in Canvas
- Any item with a “‐“ should be a check mark
- Any item listed as “‐/100” must have a score of at least 80
I am having trouble making my course purchase payment, what should I do?
Ensure that your mailing address listed for your card is correct. One good way to check your address is to utilize the https://tools.usps.com/zip‐code‐lookup.htm to look up your exact address with full zip code.
Email merchantservices@okstate.edu or joan.york@okstate.edu for escalations.
My course access has ended, but I did not complete the course. How do I get an extension for the course?
The Co-Parenting course administrators can provide a course extension on request, please email coparenting@okstate.edu to request an extension.
I have additional Co-Parenting course questions. Who do I contact?
Email questions and escalations to coparenting@okstate.edu.