Self Help Article (External)
Purpose
This self help article will help Canvas users to troubleshoot display issues.
Requirements
The user of this article must have an account to Canvas in order to successfully accomplish the following procedures.
Step by Step Procedures
- Confirm usage of a supported OS and Browser here https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Instructure/ta-p/66
- Clear your browser cache/cookies: https://clear-my-cache.com/
- Restart and test Canvas.
Verification
Following the steps in this section will verify the steps in the previous section were completed successfully.
- Verify there are no further display issues
- If the issue persists, please reach out to Canvas Support using the Live Chat feature from the Help button on the left side-bar of the Canvas dashboard, or call Canvas Support at 1 (833) 742-0661.
Complete