Respondus LockDown Invalid Profile Error

Summary

This Article will help Students, Staff and Faculty to be able to sign into Respondus LockDown Browser if they are having any errors.

Body

Self-Help Article (External)

Purpose

This Self Help article will help Students, Staff and Faculty to be able to sign into their Respondus LockDown Browser Exam.

Requirements

Step-by-Step Procedures

If you are receiving error "Invalid Profile" when you are trying to begin an exam in Respondus LockDown Browser, please do the following:

  1. Confirm that you are putting the correct URL for Canvas by going to the "Canvas Link" Knowledge Base article found under the "Related Article" section of this article
  2. If you are putting in the link correctly, reach out to your professor, explaining what is going on. Respondus has an email template that you can use in the Respondus Support article if you are having issues explaining.

Verification

Following the steps in this section will verify the steps in the previous section were completed successfully.

  1. You would be able to take your exam.

 

Details

Details

Article ID: 20391
Created
Thu 10/30/25 4:58 PM
Modified
Thu 1/29/26 4:24 PM

Related Articles

Related Articles (1)

Canvas Links
This Article will help Students, Staff and Faculty to be able to sign into Canvas, or see their classes if they are attending multiple campuses at the same time.

Related Services / Offerings

Related Services / Offerings (1)

Online Classroom ( Canvas )
Provides support and maintenance for the Canvas Learning Management System (LMS), including user account management, course setup, integrations with third-party tools, troubleshooting, and technical assistance for instructors, students, and administrators.