How Do I Activate a Resource Service Account?

Self-Help Article (External)

Purpose

This self-help article will help users activate their Resource Service Account.

Requirements

Step-by-Step Procedures

The following instructions will detail how to activate a Resource Account. These actions can be performed by either the Primary or Secondary Owner(s). The three activation sections include Resource Information, E-mail, and Password.

1. As an assigned Owner of the Service Account, you will access your personal O-Key profile via www.okey.okstate.edu. If asked, please confirm your emergency contact information.
2. From within your O-Key profile, click on “Service Accounts” on the left pane.
3. Choose the appropriate Service Account listed by clicking on the “Activate” link in the Activate/Modify column.
4. From the resulting “Resource Information” form, enter/choose the following information:
   • Enter the Account Name (This is the display name that will show in the Exchange Global Address List [GAL]. The default value that is displayed in the field when the Service Account is being activated is the Service Account UID, the value that was put into PUD when the Service Account was created.) The Account Name MUST be edited to include the first three characters of the campus to which it belongs.
   • Choose "Yes" or "No" if you would like this Service Account to be displayed in the Exchange Address List.
   • The Service Account Description is a non-editable field. This is the information that the O-Key Administrator entered when the Service Account was created. If you would like to modify this information, please contact on O-Key Administrator.
   • Enter any additional notes about this Service Account. Click the "Next" button. This page is using the following validation rules:
     • If the Account Name field is blank, you will see the following error message: "An account name is required".
     • If the first three letters of the Account Name are not a campus abbreviation, you will see the following error message: "The first three letters of this account must begin with the name of the campus. Please pre-pend the Account Name with STW_, CHS_, TUL_, OKM_, OKC_, NEO_, LU_, CSC_, PSU_, or NOC_ as appropriate."
     • If the account name does not contain an underscore after the campus abbreviation, you will see the following error message: “ERROR: The display name must contain an underscore after the campus abbreviation.” The display name MUST contain an underscore after the campus abbreviation.
5. The next page in the activation wizard is the “O-Key Email Address” form.
   • Enter an email address and re-enter to confirm. The default value that is displayed in the field when the Service Account is being activated is the Service Account UID, the value that was put into PUD when the Service Account was created. Edit this value if you would like a different email address.
   • After entering the e-mail address, click the Next button. This page is using the following validation rules:
     • Email can not be blank and can not contain prohibited word. Email address need to match on both text boxes. Email address has not been selected before. 
     • If ANY of those rules are violated, relevant error message will be displayed, such as: "The email address selected already exists. Please select another email."
6. The next page in the activation wizard is the “O-Key Password” form. You have the choice to use one of the four generated passwords or enter your own.
   • NOTE: If choosing your own password, please ensure that the password adheres to the published password complexity standards.
   • After choosing or entering a password, click the "Next" button. This page is using the following validation rules:
     • "Enter a password that is fifteen characters long, contains at least one special character, at least one capital letter, at least one lower case letter, at least one number, and does not contain dictionary words."
     • If ANY of those rules are violated, relevant error message will be displayed, such as: "The password entered does not contain a number. Please enter new password."
7. The next page is the Resource Account Profile. This indicates that you have successfully completed the wizard. The Profile will list all information pertaining to that Service Account. If necessary, share the information with all owners of the account.

Please note that a Secondary Owner is required for all Service Accounts. Please refer to "Service Accounts - FAQ" article on how to add Secondary Owner.

Verification

By following those steps correctly, your Resource Service Account will become active and ready to be utilized.

If you go to your O-Key profile and click the "Service Account" menu, you should be able to see that your service account is active.