Exchange Online - Archive - How to Recover Deleted Items from the Online Archive in Outlook

Self-Help Article (External)

Purpose

This article explains how to recover deleted items from the Online Archive in Outlook.

Requirements

Step-by-Step Procedures

1. Archive Deleted Items Folder
   Users can recover items they have deleted from their archive. When an item is deleted, it is kept in the archive's Deleted Items folder. It remains there until it is manually removed by the user, or automatically removed by retention policies.
   1. Open Outlook.
   2. In the folder list, find In-Place or Online Archive depending on Outlook client.​​​​​​​
      1. Outlook Web App: In-Place Archive – Last, First
      2. New Outlook desktop app: Online Archive – Last, First
      3. Outlook Classic desktop app: Online Archive – account.name@okstate.edu
   3. Open the Deleted Items folder inside the archive.
   4. Find the item you want to recover.
   5. Right-click the item.
   6. Click Move and choose the folder where you want to restore it (for example, Inbox).
2. Recoverable Items Folders
   After an item has been removed from the archive's Deleted Items folder, the item is kept in the archive's Recoverable Items folder for an additional 14 days before being permanently removed. Users can recover these items using the Recover Deleted Items feature in Microsoft Outlook or Outlook on the web.
   1. Open the Deleted Items folder in your archive.
   2. Click Recover items deleted from this folder (Can vary depending on Outlook client).
   3. A list of deleted items will appear.
   4. Select the item you want to recover.
   5. Click Restore.
   6. The item is moved back to the Deleted Items folder in the archive.
   7. You can then move the item to another folder (such as Inbox or another archive folder) if needed.