Overview
This service enables faculty, staff, and students to report unwanted or unsolicited spam emails received through university email accounts. While spam messages are typically not malicious, they can clutter inboxes, reduce productivity, and occasionally serve as a gateway to phishing or malware. Reporting spam helps improve email filtering, reduce future spam volume, and maintain a secure and efficient communication environment.
Features and Benefits
- Spam Identification and Filtering: Reported messages are analyzed to improve spam detection and refine university-wide email filters.
- User Feedback and Education: Users receive guidance on distinguishing spam from phishing and managing unwanted messages effectively.
- System Optimization: Helps reduce inbox clutter and ensures legitimate messages are prioritized.
- Security Reinforcement: Identifies borderline cases that may contain deceptive content or links, preventing potential threats.
- Policy and Compliance Support: Ensures email systems are managed in line with institutional IT policies and best practices.
Who is this Service Offering Available to?
Available to all faculty, staff, and students who use university provided email accounts.
Service Availability
Spam reports can be submitted 24/7. Most submissions are reviewed within two (2) business days, with adjustments to filters applied as needed.
Fees or Costs Associated with the Service.
There is no fee for reporting spam emails or receiving support. If additional remediation is required, users will be notified of any related steps or costs in advance.