Overview
If you are unsure of the information listed for current firewall exception(s) or require further information regarding the port(s) listed on the exception, the IT Security group provides assistance with obtaining this information. Please complete out the form below; the form will auto-create a ticket for you, you will receive an email confirmation with your ticket number and request when the ticket is created. Your request will be reviewed by the IT Security group, and you will be contacted promptly.
Features and Benefits
Includes:
-Assistance from the IT Security group with firewall exception details
-Support in identifying and clarifying ports on existing exceptions
-for gathering accurate technical information
Benefits:
-Reduces confusion about current firewall exceptions
-Ensures accurate and complete information for requests
-Provides expert support from IT Security staff
-Increases efficiency in managing firewall changes
Who is this Service Offering Available to?
Available to all faculty and staff.
Service Availability
Requests can be submitted anytime. Firewall consultation typically begins within 2–4 business days. Timelines vary based on asset type and scope.
Fees or Costs Associated with the Service.
There is no fee for standard firewall consulation. Specialized tools or vendor services may incur costs, disclosed prior to engagement.