Overview
This service offering is for request the addition or removal of Agents from a Contact Service Queue (CSQ).
Features and Benefits
Allow university employee and department who supervise ACD Contact Service Queue to request the addition or removal of agents from their managed CSQs.
Who is this Service Offering Available to?
Faculty and Staff.
Service Availability
Requests can be submitted 24/7, however requests are reviewed between 8am and 5pm Monday through Friday. Requests will be fulfilled within 5 business days.
Fees or Costs Associated with the Service.
Agent Monthly Recurring Charge: $4.00