Overview
This service enables faculty, staff, and students to report unwanted or unsolicited spam SMS's or phone calls received. Spam messages can clutter inboxes, reduce productivity, and occasionally serve as a gateway to phishing or malware.
Features and Benefits
- Spam Identification and Filtering: Reported messages are analyzed to improve spam detection and refine university-wide filters.
- User Feedback and Education: Users receive guidance on distinguishing SMS spam from phishing and managing unwanted messages effectively.
- Security Reinforcement: Identifies borderline cases that may contain deceptive content or links, preventing potential threats.
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Who is this Service Offering Available to?
Available to all faculty, staff, and students who use university provided email accounts.
Service Availability
SMS or telephone Spam reports can be submitted 24/7. Most submissions are reviewed within two (2) business days, with adjustments to filters applied as needed.
Fees or Costs Associated with the Service
There is no fee for reporting spam emails or receiving support. If additional remediation is required, users will be notified of any related steps or costs in advance.
How to Recognize and Manage Spam
- Spam emails often include unsolicited advertisements, irrelevant newsletters, or promotional content.
- Avoid clicking links or downloading attachments from unknown senders.
- Use built-in email tools to mark messages as spam or junk.
- Be cautious with messages that seem legitimate but are irrelevant to your role or interests.
- If unsure whether a message is spam or phishing, report it for review.