Wi-Fi Won't Connect or Keeps Disconnecting

• Have your NEO Campus ID and password ready — you may need to re-authenticate to the network.
• Know the name of the Wi-Fi network you are trying to connect to (e.g., NEO campus network).
• Note your device type and operating system (e.g., Windows 11, macOS Sonoma, iOS 18, Android).
• Estimated time: 5–20 minutes depending on your device and the issue
• Works on: Windows, macOS, iPhone/iPad (iOS), Android

Wi-Fi not connecting • wireless drops • can’t connect to Wi-Fi • internet not working on campus • NEO network issues

• Basic Troubleshooting
  • Step 1 — Forget the Network and Reconnect
  • Step 2 — Toggle Wi-Fi Off and Back On
  • Step 3 — Restart Your Device
  • Step 4 — Try a Different Campus Network
• Advanced Troubleshooting
  • Step 5 — Verify IP Settings Are Set to Automatic (DHCP)
  • Step 6 — Flush the DNS Cache
  • Step 7 — Disable VPN or Proxy Software
  • Step 8 — Update Network Drivers (Windows)
• When to Submit a Support Ticket
• Still Need Help?

This is the most effective first step. It clears any corrupted credentials and forces a clean re-authentication. Select your device type below:

💻 Windows:

1. Click the Wi-Fi icon in the taskbar (bottom-right).
2. Select the NEO network from the list.
3. Click Forget.
4. Select the NEO network again and click Connect.
5. Enter your NEO Campus ID and password when prompted.

🍎 macOS:

1. Open System Settings > Wi-Fi.
2. Click the Details button next to the NEO network.
3. Click Forget This Network and confirm.
4. Select the NEO network again and reconnect.

📱 iPhone / iPad (iOS):

1. Open Settings > Wi-Fi.
2. Tap the (i) icon next to the NEO network.
3. Tap Forget This Network and confirm.
4. Select the NEO network again and reconnect.

🧠 Android:

1. Open Settings > Wi-Fi.
2. Long-press the NEO network.
3. Tap Forget.
4. Select the NEO network again and reconnect.

1. Turn Wi-Fi off on your device.
2. Wait 30 seconds.
3. Turn Wi-Fi back on.
4. Select the NEO campus network and attempt to reconnect.

A full restart resets network drivers and clears memory that may be causing connectivity issues.

1. Save all open work before restarting.
2. Perform a full restart (not sleep or hibernate) — on Windows, click Start > Power > Restart; on macOS, click the Apple menu > Restart.
3. Let the device fully boot back up.
4. Try reconnecting to the NEO campus Wi-Fi.

1. Open your device’s Wi-Fi settings.
2. Look for other visible NEO campus networks in your area.
3. Attempt to connect to a different NEO network.

Your device must be configured to obtain an IP address automatically. A manual or incorrect IP address will prevent connectivity even if Wi-Fi appears connected.

💻 Windows:

1. Open Settings > Network & Internet > Wi-Fi.
2. Click Hardware properties.
3. Confirm that IP assignment is set to Automatic (DHCP). If not, click Edit and change it.

🍎 macOS:

1. Open System Settings > Network > Wi-Fi.
2. Click Details next to the connected network.
3. Click the TCP/IP tab.
4. Confirm that Configure IPv4 is set to Using DHCP. If not, select it from the dropdown.

A corrupted DNS cache can prevent websites from loading even when Wi-Fi appears connected.

💻 Windows (open Command Prompt as Administrator):

1. Click Start, type cmd, then right-click Command Prompt and select Run as administrator.
2. Type the following and press Enter:
   ipconfig /flushdns
3. Restart your device.

🍎 macOS (open Terminal):

1. Open Terminal (search in Spotlight or find it in Applications > Utilities).
2. Type the following and press Enter:
   sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
3. Enter your Mac administrator password when prompted.
4. Restart your device.

VPN or proxy applications can interfere with campus network authentication and cause connection failures.

1. Locate any active VPN client or proxy application running on your device.
2. Disconnect or disable it temporarily.
3. Try reconnecting to the NEO campus Wi-Fi.
4. If the connection succeeds, contact IT Support before re-enabling the VPN, as it may need to be configured to allow campus network access.

Outdated network drivers can cause intermittent disconnections on Windows devices.

1. Right-click the Start menu and select Device Manager.
2. Expand Network adapters.
3. Right-click your Wi-Fi adapter.
4. Select Update driver.
5. Choose Search automatically for drivers.
6. If an update is installed, restart your device when prompted.

Create a support ticket at support@neo.edu if any of the following apply:

• Multiple people in the same building or area are experiencing the issue.
• The internet does not work after successfully connecting to the Wi-Fi network.
• You have completed all steps above and still cannot connect.
• The issue occurs consistently at a specific time of day.

If you have worked through all the steps above and are still unable to connect to the campus Wi-Fi, contact the NEO A&M College IT Help Desk: