How to Clear Cache and Cookies in Google Chrome

Summary

Step-by-step instructions for clearing cache and cookies in Google Chrome on Windows, Mac, iPhone/iPad (iOS), and Android devices โ€” one of the most common IT help desk requests.

Body

๐Ÿงน How to Clear Cache and Cookies in Google Chrome

Clearing your cache and cookies in Google Chrome can fix many common browsing issues — such as pages not loading correctly, outdated content displaying, or login problems. Follow the steps below for your device.

โ“˜ Why Clear Your Cache and Cookies?
  • Cache — Removes temporarily stored website files that may be outdated or corrupted.
  • Cookies — Removes stored login sessions and site preferences that may be causing errors.
  • Together, these steps often resolve: pages that won't load, login loops, outdated content after a site update, and slow page loading.

๐Ÿ’ป Clear Cache & Cookies on Windows

Estimated time: Under 2 minutes  |  Requires: Google Chrome installed on Windows 10 or 11

  1. Open Google Chrome on your Windows PC.
  2. Click the three-dot menu ( โ‹ฎ ) in the upper-right corner of the browser.
  3. Select Settings.
  4. In the left sidebar, click Privacy and security.
  5. Click Delete browsing data.
  6. In the dialog box that appears:
    • Set the Time range to All time (recommended).
    • Check the boxes for Cookies and other site data and Cached images and files.
  7. Click Delete data.
  8. Restart Chrome and try accessing your site again.
โœ“ Keyboard Shortcut: Press Ctrl + Shift + Delete to open the Clear Browsing Data dialog directly — skipping steps 2–5!

๐ŸŽ Clear Cache & Cookies on Mac

Estimated time: Under 2 minutes  |  Requires: Google Chrome installed on macOS

  1. Open Google Chrome on your Mac.
  2. Click the three-dot menu ( โ‹ฎ ) in the upper-right corner of the browser.
  3. Select Settings.
  4. In the left sidebar, click Privacy and security.
  5. Click Delete browsing data.
  6. In the dialog box that appears:
    • Set the Time range to All time (recommended).
    • Check the boxes for Cookies and other site data and Cached images and files.
  7. Click Delete data.
  8. Restart Chrome and try accessing your site again.
โœ“ Keyboard Shortcut: Press Command (โŒ˜) + Shift + Delete to open the Clear Browsing Data dialog directly — skipping steps 2–5!

๐Ÿ“ฑ Clear Cache & Cookies on iPhone / iPad (iOS)

Estimated time: Under 2 minutes  |  Requires: Google Chrome app installed on iPhone or iPad

  1. Open the Chrome app on your iPhone or iPad.
  2. Tap the three-dot menu ( โ‹ฎ ) in the bottom-right corner of the screen.
  3. Tap Settings.
  4. Scroll down and tap Privacy.
  5. Tap Clear Browsing Data.
  6. Make sure the following are checked:
    • Cookies, Site Data
    • Cached Images and Files
  7. Set the Time Range to All Time if needed.
  8. Tap Clear Browsing Data (shown in red) to confirm.
  9. Tap Done and reopen your website.
โš  Note: On iOS, Chrome only clears data stored within the Chrome app itself — it does not affect Safari or other browsers.

๐Ÿง  Clear Cache & Cookies on Android

Estimated time: Under 2 minutes  |  Requires: Google Chrome app installed on Android

  1. Open the Chrome app on your Android device.
  2. Tap the three-dot menu ( โ‹ฎ ) in the upper-right corner of the screen.
  3. Tap History.
  4. Tap Clear browsing data.
  5. In the screen that appears:
    • Set the Time range to All time (recommended).
    • Check Cookies and site data and Cached images and files.
  6. Tap Clear data.
  7. Tap Clear on the confirmation prompt.
  8. Restart Chrome and try accessing your site again.
โš  Note: On Android, Chrome only clears data stored within the Chrome app itself — it does not affect other browsers on your device.
๐Ÿ’ก Still Having Issues After Clearing?

If clearing your cache and cookies did not resolve the problem, try these additional steps:

  • Try opening the page in a different browser (e.g., Microsoft Edge or Mozilla Firefox)
  • Disable any browser extensions temporarily
  • Check your internet connection
  • If the issue persists, contact the IT Help Desk for further assistance

๐Ÿ“ž Need Help?

If you continue to experience issues after clearing your cache and cookies, contact the NEO A&M College IT Help Desk:

  • Phone: (918) 540-6099
  • Email: neosuport@neo.edu
  • Walk-in: IT Department, Library Administration, 2nd Floor, Room 216

Details

Details

Article ID: 20702
Created
Mon 4/13/26 9:05 PM
Modified
Tue 4/14/26 3:22 PM