How to Connect to NEO's Campus Wi-Fi

Use the Windows 11 taskbar to find and join the campus network.

1. Click the Wi-Fi icon in the taskbar (bottom-right corner of the screen). If you do not see it, click the Network icon (globe or signal bars).
2. A panel opens showing available networks. Click the arrow (>) next to the Wi-Fi toggle to expand the network list.
3. Locate NEO_Guest in the list and click it.
4. Check the box for Connect automatically if you want your device to rejoin the network automatically in the future.
5. Click Connect.
6. When prompted for a password, type Neoguest and click Next.
7. If asked whether to allow your PC to be discoverable, click Yes for a campus environment or No for a more private setting.
8. The status will change to Connected once you are online.

The steps for Windows 10 are very similar to Windows 11 with a slightly different interface.

1. Click the Wi-Fi icon in the taskbar (bottom-right corner). It may look like a signal bar icon or a globe if not connected.
2. A list of available networks appears on the right side of the screen.
3. Find NEO_Guest in the list and click it to expand it.
4. Check Connect automatically if desired, then click Connect.
5. Enter the network password: Neoguest, then click Next.
6. When asked if you want to allow your PC to be discoverable, select your preference and click Yes or No.
7. The network entry will show Connected, secured when the connection is successful.

Use the Wi-Fi menu bar icon on your Mac to find and join the campus network.

1. Click the Wi-Fi icon in the menu bar at the top-right of your screen.
2. If Wi-Fi is off, click the toggle to turn it On and wait for networks to appear.
3. Locate NEO_Guest in the list of available networks and click it.
4. In the password field, type Neoguest.
5. Click Join.
6. A checkmark will appear next to NEO_Guest in the Wi-Fi menu when connected successfully.

Connect your iPhone or iPad to campus Wi-Fi through the iOS Settings app.

1. Open the Settings app on your iPhone or iPad.
2. Tap Wi-Fi.
3. Make sure Wi-Fi is toggled On (the switch should be green).
4. Under Networks, tap NEO_Guest.
5. Enter the password Neoguest and tap Join.
6. A checkmark and the Wi-Fi icon in the top status bar confirm a successful connection.

Steps may vary slightly by manufacturer, but the general process is the same across Android devices.

1. Open the Settings app on your Android device.
2. Tap Network & internet (or Connections on some devices).
3. Tap Wi-Fi and make sure it is turned On.
4. Tap NEO_Guest from the list of available networks.
5. Enter the password Neoguest and tap Connect.
6. The word Connected will appear below the network name when you are online.

If you are having trouble connecting to NEO_Guest, try these common fixes:

1. Network not appearing: Toggle Wi-Fi off and back on, then wait 10 seconds for networks to refresh.
2. Wrong password error: Double-check that you are entering Neoguest exactly as shown — the password is case-sensitive.
3. Connected but no internet: Try forgetting the network and reconnecting. On Windows, right-click NEO_Guest and select Forget. On macOS, go to System Settings > Wi-Fi, click the More Info button next to the network, and click Forget This Network.
4. Weak signal: Move closer to a Wi-Fi access point. Access points are located throughout campus buildings.
5. Device won't connect after multiple attempts: Restart your device completely and try again.
6. If none of these steps work, contact the IT Help Desk using the information below.