How to Reset a NEO Service Account Password

Summary

Step-by-step instructions for resetting the password on a NEO service account through the O-Key portal, including prerequisites, how to locate the account, and tips for verifying the new password works

Body

🔑 Reset a NEO Service Account Password
Step-by-step instructions for Primary and Secondary owners to reset the password on a NEO service account through their personal O-Key profile.
✅ Before You Begin
You must be a Primary or Secondary owner of the service account.
Sign in with your personal O-Key credentials — do not use the service account’s own login.
Have the new password ready, following NEO password complexity rules and not reusing the last four passwords.
Step 1 — Sign in to your O-Key profile 🕐 ~2 min
  1. Go to okey.okstate.edu and authenticate with your personal authentication credentials. Do not use the Service Account login username and password.
  2. If prompted, confirm your emergency contact information and click Done on the appropriate section.
Step 2 — Locate the service account 🕐 ~1 min
  1. In your personal O-Key profile, click the Service Accounts link in the left pane.
  2. You will see a list of all service accounts you are listed as a Primary or Secondary owner of.
  3. Click the Modify link next to the appropriate service account.
Step 3 — Change the service account password 🕐 ~3 min
  1. In the service account profile, click the Change Service Account Password link in the left pane.
  2. Either choose a randomly generated password option, or enter a private password twice.
  3. Click Save.
⚠ Warning: To see the Change Service Account Password link, you MUST be a Primary or Secondary owner. Do not reuse any of the last four passwords, and make sure the new password meets the password complexity rules.
After the reset 🕐 ~30 min
The new password should take effect within about 30 minutes.
💡 Tip: If applicable, communicate the new password to all additional owners of the service account so everyone stays in sync.
🙃 Still Need Help?
If you cannot reset your service account password or do not see the option, the NEO IT Department is happy to help.
📞 Phone: (918) 540-6099
📧 Email: neosuport@neo.edu
🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM

Details

Details

Article ID: 20778
Created
Wed 6/10/26 1:28 PM
Modified
Wed 6/10/26 2:13 PM