How to Activate a NEO Service Account

Summary

This article explains how to activate a newly created NEO service account using your personal O-Key credentials (not the service account's own login). The account must already have been requested through the O-Key Administrator Lookup page. To activate, sign in to okey.okstate.edu, click the Service Accounts link in the left pane, locate the new account, and follow the activation prompts specific to its type (Application, Mail Enabled, Kiosk, Wireless MAC, Resource, Long-Term Visitor, or LDAP O

Body

✅ Activate a NEO Service Account
How to activate a newly created NEO service account, with links to the type-specific activation steps.
✅ Before You Begin
The service account must already have been requested through the O-Key Administrator Lookup page.
You should know which service account type you are activating, because activation steps differ by type.
Sign in with your personal O-Key credentials — do not use the service account’s own login.
Activation by service account type 🕐 ~5 min
Activation differs depending on the type of account. Follow the steps for your account type:
  • Application
  • Mail Enabled
  • Kiosk
  • Wireless MAC
  • Resource
  • Long-Term Visitor
  • LDAP Only
💡 Tip: If you are not sure which type your account is, an owner can look it up in their personal O-Key profile under Service Accounts, or contact the NEO IT Department.
General activation flow 🕐 ~5 min
  1. Sign in to okey.okstate.edu with your personal authentication credentials.
  2. Click the Service Accounts link in the left pane.
  3. Locate the new service account in your list of owned accounts and follow the activation prompts for its type.
⚠ Warning: A Reserved service account does not require activation and never expires. All other account types must be activated before use.
🙃 Still Need Help?
If you run into trouble activating a service account or need the steps for a specific account type, the NEO IT Department can help.
📞 Phone: (918) 540-6099
📧 Email: neosuport@neo.edu
🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM

Details

Details

Article ID: 20780
Created
Wed 6/10/26 1:31 PM
Modified
Tue 6/23/26 10:41 AM