How to Extend a NEO Service Account

Summary

This article explains how a Service Account owner extends the expiration date of a NEO Service Account through the O-Key system. OSU Service Accounts are set to expire annually, and account owners (Primary or Secondary) are responsible for their maintenance, including extending the account before it lapses. To extend, the owner authenticates to okey.okstate.edu with their personal credentials, opens the Service Account profile, and selects the "Extend Expiration Date" link. Clicking the Extend b

Body

📅 Extend a NEO Service Account

How to extend the expiration date of a NEO service account from within an owner’s personal O-Key profile.

✅ Before You Begin

You must be a Primary or Secondary owner of the service account.
Each service account is set to expire annually. Extending adds one year from the current date.
Sign in with your personal O-Key credentials — do not use the service account’s own login.

Table of Contents

• Locate the service account
• Extend the expiration date

Step 1 — Locate the service account 🕐 ~2 min

Sign in to your personal O-Key profile.
Click the Service Accounts link in the left pane and locate the account you want to extend.

Step 2 — Extend the expiration date 🕐 ~1 min

Choose the Extend Expiration Date link in the O-Key profile of the service account. The page displays the current expiration date.
Click the Extend button to update the expiration date to one year from the current date.
To go back without changing the date, click the Cancel button to return to the profile page.

⚠ Warning: You will not be asked to confirm. As soon as you click Extend, the expiration date is moved to one year from today.

💡 Tip: For example, extending on 09/05/2025 sets a new expiration date of 09/06/2026.

🙃 Still Need Help?

If you cannot extend a service account or it has already expired, the NEO IT Department can help.

📞 Phone: (918) 540-6099
📧 Email: neosuport@neo.edu
🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM

Details

Article ID: 20783

Created

Wed 6/10/26 1:35 PM

Modified

Mon 6/15/26 10:47 AM