How to Change a NEO Service Account Email Address

Summary

Step-by-step guide for Primary or Secondary owners on how to update the email address on a NEO service account. Covers signing in with personal O-Key credentials, looking up the service account, using the Change Email Address option, saving the new address, and NEO IT Department contact info for additional help.

Body

✉ Change a NEO Service Account Email Address

How a Primary or Secondary owner can update the email address on a NEO service account.

✅ Before You Begin

You must be a Primary or Secondary owner of the service account.
Have the new email address ready.
Sign in with your personal O-Key credentials — do not use the service account’s own login.

Table of Contents

• Look up the service account
• Change the email address

Step 1 — Look up the service account 🕐 ~2 min

Sign in to your personal O-Key profile, click the Service Accounts link in the left pane, and look up the account you want to modify.

Step 2 — Change the email address 🕐 ~2 min

Choose the Change Email Address link.
Update the email address as desired.
Click the Save button to save the email address.
To go back without saving, click the Cancel button to return to the profile page.

💡 Tip: Double-check the new address for typos before saving so email continues to route correctly.

🙃 Still Need Help?

If you cannot change the email address on your service account, the NEO IT Department is happy to help.

📞 Phone: (918) 540-6099
📧 Email: neosuport@neo.edu
🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM

Details

Article ID: 20784

Created

Wed 6/10/26 1:36 PM

Modified

Thu 6/11/26 2:04 PM