How to Disable a NEO Service Account

Summary

Step-by-step guide for Primary or Secondary owners on how to disable a NEO service account through their personal O-Key profile, and how to re-enable it afterward. Covers looking up the account, using the Disable Account option, the warning that no modifications can be made while an account is disabled, and NEO IT Department contact info for additional help.

Body

⛔ Disable a NEO Service Account
How a Primary or Secondary owner can disable a NEO service account, and how to re-enable it later.
✅ Before You Begin
You must be a Primary or Secondary owner of the service account.
No modifications can be performed on a service account while it is disabled.
Sign in with your personal O-Key credentials — do not use the service account’s own login.
Step 1 — Look up the service account 🕐 ~2 min
Sign in to your personal O-Key profile, click the Service Accounts link in the left pane, and look up the service account you wish to disable.
Step 2 — Disable the account 🕐 ~1 min
  1. Choose the Disable Account link.
  2. Click the Disable button to disable the service account.
  3. The profile page will then show: “This Service Account has been disabled”.
  4. To go back without disabling, click the Cancel button to return to the profile page.
⚠ Warning: While a service account is disabled, no modifications can be performed on it until it is re-enabled.
Re-enabling later 🕐 ~1 min
After the account is disabled, the menu item changes to Enable Service Account.
💡 Tip: To bring the account back, look it up again and choose Enable Service Account.
🙃 Still Need Help?
If you cannot disable or re-enable a service account, the NEO IT Department can help.
📞 Phone: (918) 540-6099
📧 Email: neosuport@neo.edu
🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM

Details

Details

Article ID: 20785
Created
Wed 6/10/26 1:37 PM
Modified
Thu 6/11/26 1:58 PM