How to Remove a Secondary Owner from a NEO Service Account

Summary

Step-by-step instructions for removing a secondary owner from a NEO service account, including how to locate the current owners, who can perform the removal, and what to verify afterward.

Body

➖ Remove a Secondary Owner from a NEO Service Account
How a Primary or Secondary owner can remove a Secondary owner from a NEO service account.
✅ Before You Begin
You must be a Primary or Secondary owner of the service account to remove a Secondary owner.
A service account must keep at least one Secondary owner.
Sign in with your personal O-Key credentials — do not use the service account’s own login.
Step 1 — Locate the service account 🕐 ~2 min
  1. Log in to your personal O-Key account.
  2. Click the Service Accounts link on the left-hand side of the page.
  3. Locate the service account you want to modify.
  4. Click the Modify link.
Step 2 — Remove the secondary owner 🕐 ~2 min
  1. Click the Remove Secondary Owner link on the left-hand side of the page.
  2. Click in the checkbox to the left of the secondary owner you wish to remove.
  3. Click the Remove button.
⚠ Warning: A service account must have at least one secondary owner. If this is the only secondary owner, add a replacement before removing this one.
🙃 Still Need Help?
If you cannot remove a secondary owner or need to restructure ownership, the NEO IT Department can help.
📞 Phone: (918) 540-6099
📧 Email: neosuport@neo.edu
🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM

Details

Details

Article ID: 20787
Created
Wed 6/10/26 1:40 PM
Modified
Wed 6/10/26 2:40 PM