How to Share Access Rights to a NEO Service Account
Summary
Step-by-step instructions for sharing access rights to a NEO service account, including how to grant other users access, what permission levels are available, and tips for managing shared access securely.
Body
🔗 Share Access Rights to a NEO Service Account
How an owner can grant Send As, Full Access, and Auto Mapping mailbox rights on a mail-enabled NEO service account.
✅ Before You Begin
You must be an owner of the mail-enabled service account.
The person you want to share rights with must be made an owner of the account first.
Note: students cannot be made a Primary owner of a service account.
Step 1 — Make the person an owner 🕐 ~3 min
If the person you want to share access with is not already an owner of the mail-enabled service account, you must first make that person an owner of the account.
⚠ Warning: Students cannot be made a Primary owner of a service account.
Step 2 — Grant mailbox rights 🕐 ~3 min
Once the person is an owner, you can give them the following mailbox rights:
- Send As — allows an owner to send emails via Outlook as the service account.
- Full Access — grants access to the service account.
- Auto Mapping — the service account profile should automatically map to the owner’s Outlook account.
When access appears 🕐 overnight
After an overnight wait, the person should see the service account name map into their OSU
Outlook account.
💡 Tip: If the mailbox has not appeared the next day, have the person fully close and reopen Outlook before contacting IT.
🙃 Still Need Help?
If shared access to your service account is not working or the mailbox will not map, the NEO IT Department can help.
📞 Phone: (918) 540-6099
📧 Email: neosuport@neo.edu
🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM
Details
Details
Article ID:
20789
Created
Wed 6/10/26 1:42 PM
Modified
Tue 6/23/26 10:43 AM