Telephone

Knowledge base information for all Telephone related services, including:
- Cellular devices
- Electronic faxing
- Telephone equipment
--- ACD
--- Cisco Jabber service
--- VoIP / Landlines
- Voicemail & Calling

Categories (6)

Call Distribution

Provide configuration and ongoing support for call distribution and contact center queuing.
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Cellular Devices

Set up or adjust payment for a university-provided cellular phone and cellular service, request changes be made to your cellular plan, or cancel service.
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Electronic Faxing

Establish a new electronic fax mailbox, disconnect an old one, or modify an existing one.
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Schedule a Consultation

Schedule a meeting with the Network & Telecommunications Service Team (NTS).
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Telephone Equipment

- Request a new phone, modify existing phone service, or cancel service.
- Automatic Call Distribution (ACD) service information.
- Voice over Internet Protocol (VoIP) information.
- Cisco Jabber service information.
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Voicemail & Calling

Information on how to make changes to voicemail configurations, PIN issues, or calling features, such as call waiting or automated menus.
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Articles (2)

Changing Your Voicemail PIN

Your Cisco Unity Connection PIN protects the privacy of your messages and secures your mailbox from unauthorized access. You can change your PIN at any time.

SIM Card Information

This article will provide information regarding cellular SIM cards.