Frequently Asked Questions (FAQs)
Table of Contents
Questions & Answers
How do I contact Apogee support for issues regarding MyResNet? :
Apogee can be contacted at the information below:
What buildings, dorms, or residential halls still use OSURESLIFE network?:
Helms Hall on the Dairy Farm is the only hall that currently uses the OSURESLIFE network. Helms Hall still uses OSURESLIFE network as the hall is managed by the agriculture department not by Campus Residential Life
How many devices can I connect to MyResNet using my Wi-Fi password? :
You can connect up to 10 devices using your Wi-Fi password.
How do I connect to the Wi-Fi in the residential halls and apartments?
You will need to connect to the MyResNet using your unique Wi-Fi password. You can obtain or create your Wi-Fi password by logging in with your O-Key credentials to portal (https://okstate.apogee.us). Step by step instructions for connecting to MyResNet can be found at https://reslife.okstate.edu/amenities/wifi.html.
How do I run a speed test from my network device to collect latency, download, and upload speeds?
You will need to go to the website located at https://fast.com/# to acquire latency, download, and upload speeds.
What network devices are not allowed to be connected to the Data Communications Network of Oklahoma State University and what are the descriptions of those network devices?
Includes, but is not limited to hubs, switches, repeaters, routers, network modems and wireless access points.
The above devices may be incorrectly configured or incompatible with the OSU Network causing outages and reliability problems to all or part of the network. Devices not approved for use on OSU's Data Communication Network will be disabled to ensure the stability and availability of the network.
Below are descriptions of some network devices not allowed to be plugged into the OSU Data Communications Network:
- Network Hub - A network hardware device for connecting multiple Ethernet devices together and making them act as a single network segment.
- Network Switch - A networking hardware device for connecting other Ethernet devices on a computer network and communicating by using packet switching to receive, process, and forward data to the destination device.
- Network Repeater - A network hardware device for retransmitting a received signal with more power and to an extended geographical or topological network boundary than what would be capable with the original signal.
- Network Router - A network hardware device for forwarding data packets between computer networks. Routers basically perform the traffic directing functions on the Internet.
- Network Modem - A network hardware device for converting data into a format suitable for a transmission medium, such as network cable, so that it can be transmitted from computer to computer.
- Network Wireless Access Point - A network hardware device for allowing other wireless devices to connect to a wired network.
How do I process OSU Police Device Tracking requests made by non OSU Police department personnel?
All OSU Police Device Tracking requests must be made by OSU Stillwater Police Department (OSUPD) personnel. Refer the customer to contact the OSU Police Department non-emergency phone number at 405-744-6523.