Outreach Co-Parenting Courses Frequently Asked Questions

Frequently Asked Questions (FAQs)

Table of Contents

• How do I access my course?
• I never received my account verification email, what should I do?
• How do I get my course completion certificate?
• I am having trouble with making my course purchase payment, what should I do? 
• I paid for a course over 120 days ago and can't log in to finish it, how do I get an extension for the course?
• I have questions about a course survey, am stuck on a course module or have additional Co-Parenting course questions who do I contact?

Questions & Answers

How do I access my course?

1. Navigate to  https://learn.extension.okstate.edu/
2. Click Login on the top right corner
3. Click on Catalog Login
4. Under Public Login put in your email and password
   • Note: Do not select “O-Key Login,” as that is for OSU users only
   • If you haven’t set a password, select “Forgot Password”
5. Click on your name on the top right corner where you clicked login before
6. Click My Courses

I never received my account verification email, what should I do?

1. Check your Spam or Updates tab for the email.

2. Email coparenting@okstate.edu if you are unable to locate the email.

How do I get my course completion certificate?

1. Go to https://learn.extension.okstate.edu
2. Click on Student Dashboard under your name
3. Select the Completed tab
4. Click the link to download the certificate
   • NOTE: If you can’t see your certificate of completion, ensure all items required for the course are completed.
5. Go to your gradebook in Canvas
   •  Any item with a “‐“ should be a check mark
   • Any item listed as “‐/100” must have a score of at least 80

I am having trouble making my course purchase payment, what should I do? 

Ensure that your mailing address listed for your card is correct. One good way to check your address is to utilize the https://tools.usps.com/zip‐code‐lookup.htm to look up your exact address with full zip code.

Email merchantservices@okstate.edu or joan.york@okstate.edu for escalations.

My course access has ended, but I did not complete the course. How do I get an extension for the course?

The Co-Parenting course administrators can provide a course extension on request, please email coparenting@okstate.edu to request an extension.

I have additional Co-Parenting course questions. Who do I contact?

Email questions and escalations to coparenting@okstate.edu.