Frequently Asked Questions (FAQs)
Intended Audience: Students, Staff, Faculty, Alumni, Retireees
Table of Contents
Questions & Answers
How do I use the Multifactor Authentication (MFA) sign-up page?
Visit the MFA page at https://apps.okstate.edu/duo_portal. After you have authenticated successfully to the page, you will need to select the Add Devices link to setup new devices to authorize your login. Once devices are setup, select the Complete Registration link.
You may be required to register with MFA depending on access to certain systems. You can also opt-in to use MFA for those systems that are protected, regardless of your access.
I am receiving a notification stating my DUO Account is locked when attempting to authenticate, how do I unlock my account?
Your DUO Account has been locked due to at least six (6) failed authentication attempts. You will need to wait ten (10) minutes and attempt to authenticate again.
If you have any questions or concerns, you can contact OSU IT HelpDesk at 405-744-4357.
I still have access to a current authentication method listed on my Duo Device Management Portal, how do I authenticate to add a different device, or reactivate Duo Mobile on a new device connected to the same phone number?
You will need to visit https://apps.okstate.edu/duo_portal/index.php, enter your O-Key Account credentials on the Central Authentication Services (CAS) login screen. When prompted to authenticate through Duo/MFA, please select the ‘Other Options’ button and select a phone call or SMS Passcode authentication method.
What are the Multifactor Authentication (MFA) methods order of preference?
The MFA Order of preference is:
- A Push Notification to a Mobile Device
- A Text Message Push
- A Hardware FOB/YubiKey FOB
What sites and applications may be protected by Multifactor Authentication (MFA)?
The following systems may prompt to use MFA to authorize your login:
- Banner:
- Banner Luminus Portal is located at my.okstate.edu. Banner INB\Administration access is protected by MFA
- my.okstate.edu ( OSU Stillwater, Tulsa, Oklahoma, Okmulgee)
- my.langston.edu (Langston)
- my.neo.edu (Northeaster Oklahoma A&M)
- my.connorsstate.edu (Connors State College)
- my.opsu.edu (Panhandle State University)
- E-Print:
- OSU and A&M employee’s use E-Print for electronic printing. You may visit any of the following links
- my.okstate.edu (Stillwater, Tulsa, Oklahoma City, Okmulgee)
- my.langston.edu (Langston)
- my.neo.edu (Northeaster Oklahoma A&M)
- my.connorsstate.edu (Connors State College)
- my.opsu.edu (Panhandle State University)
- Click on the Employee tab and select ePrint.
- OK Corral:
- OSU employees use this page to shop for different items such as Office Supplies, Printing Services, Furniture, Lab Equipment, Computers, etc.
- Omni Update:
- Omni Update is a content management system that allows for creation and editing of web pages.
- OSU Stillwater Production Web Applications: (https://apps.okstate.edu/)
- OSU Production Web Applications are those applications that are found in the https://apps.okstate.edu/ domain.
- Terra Dotta:
- abroadprograms.okstate.edu
- Office of the Bursar Systems:
- Bursar pages are used by students, staff, faculty, and authorized users to make bursar payments etc.
- OSU Stillwater Off Campus Housing Portal:
- offcampushousing.okstate.edu
- OSU Stillwater On Campus Housing Portal:
- Degree Works:
- Degree Works is a system that will allow students to find out what coursework is needed to obtain specific degrees through OSU.
- Open Science Framework (OSF):
- Langston Star Rez:
- Langston housing portal.
- langston.starrezhousing.com/StarRezPortal/SingleSignIn/CAS.aspx
How can I obtain a DUO Fob?
To obtain a DUO Fob, you will need to visit your campus's DUO Fob distribution location, or order a DUO Fob from the Oklahoma State Bookstore.
The DUO Fob must be activated before use.
How do I add a mobile device (Cell Phone) for authorization codes through the Multifactor Authentication (MFA) Portal?
You can add devices to your account by authenticating to the MFA Portal using your O-Key credentials. Once you have authenticated, you will be prompted to verify or setup your account. You can then add a new mobile device.
How do I add a mobile device (Tablet) for authorization codes through the Multifactor Authentication (MFA) Portal?
You can add devices to your account by authenticating to the MFA Portal using your O-Key credentials. Once you have authenticated, you will be prompted to verify or setup your account. You can then add a new mobile device.
I am out of the country or somewhere without cell phone service - how can I authenticate into my account?
For more information regarding authenticating into your account through MFA while in a different country or somewhere without cell phone service, please visit: I am out of the country or somewhere without cell phone service – how can I authenticate into my account? | Oklahoma State University (okstate.edu)
What are Duo Authentication methods for the Duo Device Portal and Direct Deposit application?
Authentication methods for the Duo Device Portal and Direct Deposit application include:
-Duo verified push
-Duo mobile passcode
-Text Message (SMS) Passcode
-DUO Bypass Code (provided by the Helpdesk)
-Hardware FOB
Phone Calls are not an authorized method for authentication and cannot be used to access the Duo Device Portal or Direct Deposit application.
What are the methods for authorizing your login when using the Duo product for Multifactor Authentication (MFA)?
Setup of authorization methods:
- Application Push
- On the page you are attempting to authorize your login, an authorization push will automatically be sent to the most recent device that received a push.
- If you do not have access to this device, select 'Other Options' and select the option to receive a push to the desired device.
- Verified Push
- On the page where Customers are attempting to authorize the login, an authorization code will automatically be prompted after they input a username and password.
- Customers will receive a Push notification and may open the Duo app directly or select the Push notification.
- Customers will need to enter the 3-Digit Credentials provided on the page they are attempting to log in to, into the Duo Mobile application.
- Customers will need to select "Verify" on the Duo Mobile application after inputting the 3-Digit Credentials.
- Login continues as normal.
- Mobile App Passcode
- Open the Duo Mobile app on your mobile device.
- Select your account within the app. A six digit passcode will generate.
- Click on the 'Other Options' button on the MFA Authorization page you are attempting to log into and select the 'Use Duo Mobile Passcode' option.
- Enter the six digit passcode that was generated in the text field provided in the MFA page.
- Click on the Verify button to complete authorization.
- SMS Passcodes
- On the page you are attempting to authorize your login, click 'Other Options'.
- In the menu that appears, click the 'Send text message passcode.'
- Open the text message on the device that the passcode was sent to (such as a mobile phone). One passcode should be available for use. Each code can be used once.
- Automated Phone Call
- On the page you are attempting to authorize your login, click 'Other Options'.
- In the menu that appears, click the 'Call Phone' option.
- The device that appears should begin ringing. Answer the call.
- Follow the prompts from the automated system to authorize your login.
- Hardware Passcode FOB
- On the Hardware Passcode FOB, select the green button to obtain a sex digit passcode.
- On the page you are attempting to authorize your login, click 'Other Options' and select the 'Use Hardware Token' option.
- Enter the passcode on the authorization screen and click the Verify button to complete authorization.
Please see the IT Service Page FAQ for information on using the various Authorization Methods:
https://it.okstate.edu/services/multi-factor-authentication/what-are-the-methods-for-authorizing-your-login-when-using-the-duo-product-for-multifactor-authentication.html
When attempting to authenticate to a Duo protected site on Safari for iOS devices (Apple iPhone, iPad, etc.), I am not prompted to authorize my login after entering my credentials. I receive a gray box instead of the Duo prompt.
iOS Content Restrictions can cause Safari to block the Duo authorization prompt on the Central Authentication page. You can verify Content Restrictions by going to Settings, General, Restrictions, and then Websites. If any of the options under Allowed Websites are checked on the Websites screen, Content Restrictions are enabled.
You can either uncheck the option, or add "duosecurity.com" (without the quotes) to the Always Allow section on the Websites screen.
When attempting to authorize a login with Duo, I receive a blank page\screen.
Clearing cache and cookies, closing browser windows, and trying again can allow the Duo prompt to display again.
How do I download the Duo Mobile App to my mobile device?
The Duo Mobile app from Duo Security can be downloaded for iPhone, Android, or Windows Phone devices through the respective device’s app store. When searching for the app, use the text “Duo Mobile” and then select to download and install the app by Duo Security.
How do I remove a device for authorization codes through the Multifactor Authentication (MFA) Portal?
You can remove devices from your account by authenticating to the MFA Portal using your O-Key credentials. Once you have authenticated, you will be prompted to verify or setup your account. You can then remove an existing device.
Note: DUO requires at least one registered device per account. If you wish to remove your current device, and it is the only registered device, you must first add a replacement before removing your device.
What Operating Systems work for Duo?
Duo constantly updates their application to keep up with the latest Operating Systems for Devices. to make sure that your Operating System will work with the Duo Mobile Apllication click on the link below.
https://help.duo.com/s/article/8193?language=en_US