Articles (38)

Adobe Acrobat and Creative Cloud Install (MAC and Windows)

This Article will help Students, Staff, Faculty, Alumni, Retirees to Install Adobe Creative Cloud and Acrobat on both Windows and MAC

Alternate Login For Bursar

This article is made to assist users with signing into and paying the Bursar via the Alternate Login Method.

Authentication Errors and Messages

This article will assist Students, Staff, Faculty, Alumni, and Retirees with what to do when they see certain errors or messages while trying to authenticate.

Canvas Links

This Article will help Students, Staff and Faculty to be able to sign into Canvas, or see their classes if they are attending multiple campuses at the same time.

Checking OneDrive Storage

This article will help Students, Staff, Faculty, Alumni, and Retirees to check how much storage they have used in OneDrive.

Clear Cache and Cookies

How to clear cache and cookies on computer versions of Google Chrome, Safari, Edge, and Firefox.

Clocking In/Out, Editing, And Submitting Time Sheets

This article was made to help Student Workers, Staff, and Faculty to Edit, Submit, and Clock in and Out in your Timesheet.

Duo FAQ

This article will assist Students, Staff, Faculty, Alumni, and Retirees with general questions about DUO.

Encryption FAQ

This article is being made to assist Students, Staff, Faculty, and Alumni with encrypted emails.

Examind - Add-Ins - How to Install the Excel Add-In

This article provides installation instructions and troubleshooting steps for the Examind Excel Add-in.
Note: Usage is restricted to authorized Spears School of Business students (MSIS 2233, Instructors Bardhan & Davis) and requires active membership in the STW_SSB_MSIS2233_Examind OKEY group.

General Support Services FAQ

This article will assist Students, Staff, Faculty, and Alumni with some general questions.

Grammarly Install

This article will help Faculty and Staff to install Grammarly on a Windows Device.

How do I access my financial aid tab?

This article will help students to find the financial aid tab.

How Do I Approve A Request For Access For Banner Within The Banner Access Request Web Site As A Direct Department Head?

This article will help Direct Department Head's through approving a request for access for banner within the banner access request website.

How Do I Change My Rave Campus Alert Number If I Don't Have Access To The Phone Number Listed?

This article will help Students, faculty, and Staff to know how to change their Rave Guardian phone number if they don't have access to the number listed.

How Do I Contact Qualtrics Customer Support?

This article will help Students Faculty, and Staff to contact Qualtrics Support.

How Do I Install Autodesk Applications Such As AutoCAD And Mathcad?

This article will help Students, Staff, Faculty, and Alumni to install applications AutoCAD and Mathcad.

How Do I Remove My O-Key Account From a Windows Device?

This article will help Students, Staff, Faculty, Alumni, and Retirees to remove their O-Key account from a Windows device.

How Do I Request an ID Card as an OSU Online Distance Education Student?

This article will help Distance Education Students to know how to get an ID Card.

How Do I Uninstall A Corrupt Installation Of Adobe Software?

This article will help Students, Staff, Faculty, and Alumni to uninstall a corrupt installation of Adobe software.

How Does An Individual Access The Slate System?

This article will help Students, Staff, and Faculty to be able to access Slate.

Identity And Access Management Services FAQ

This article is being made to assist Students, Staff, Faculty, Alumni with basic Identity Access Management Services Questions.

Issues Receiving My Diploma

This article will help Students and Alumni to receive their Diploma's.

IT Security General FAQ

This article will assist Students, Staff, Faculty, and Alumni with some general security questions they might have.

List of Available Software in the Software Distribution Center (SDC)

This article will help Students, Staff, Faculty, and Retirees to know what software is available in the SDC.

O-KEY FAQ

This article is being made to help Students, Staff, Faculty, and Alumni with general O-Key issues.

Online Directory FAQ

This article will help Students, Staff, Faculty, and Alumni learn to use the Online Directory

Removing A Device From Your Office 365 Account

This article is here to assist end users with getting devices removed from their Office 365 account

Respondus LockDown Invalid Profile Error

This Article will help Students, Staff and Faculty to be able to sign into Respondus LockDown Browser if they are having any errors.

Security Scan FAQ

This article will help Students, Staff, Faculty, and Alumni know what type of Vulnerability Scans IT offers, how to request a scan and what the different scans are.

Software Distribution Services FAQ

This article will help Students, Staff, Faculty, and Alumni with some general SDS questions.

What Colleges Or Departments Have Their Own Qualtrics License?

This article will help Students Faculty, and Staff to find what departments have a Qualtrics license.

What Do I Do When My DUO Account Is Disabled?

This article will help Students, Staff, Faculty, Alumni, and Retirees know what to do if their Duo account is disabled.

What Is In The Eligible To Activate Email?

This entry is being made to assist Students and EIT Staff with what will be included in the "Eligible Activate Email" that will be sent to the students when they are able to activate their account, and how the information should be used.

What Is InCommon/Shibboleth Single Sign On And How Does OSU IT Participate In The InCommon Federation?

This article will help Students, Staff, Faculty, Alumni to understand InCommon/Shibboleth Single Sign On and how OSU IT participates in the InCommon Federation.

When And How Do I Contact The Northern Oklahoma College (NOC) IT Helpdesk?

This article will help Students, Staff, Faculty, and Alumni to contact the Northern Oklahoma College (NOC) IT Helpdesk.

Windows 11 on the Software Distribution Center (SDC)

This article will help Student, Staff, Faculty, Alumni to understand when they can use the Windows 11 upgrade file found on the SDC.

Windows Authenticator Issues

This article will help Student, Staff, Faculty, and Alumni to deal with Microsoft Authenticator issues.