Summary
All the ways to reach the NEO A&M College IT Help Desk: the support portal, phone, email, and walk-in hours. Includes what details to include when you report a problem so it can be resolved on the first contact, and how to search this knowledge base before you call.
Body
π How to Get Help from NEO IT
Every way to reach the NEO A&M College IT Help Desk, and what to tell us so we can fix it faster.
β
Before You Begin
- Nothing β anyone at NEO A&M College can use these options
- The support portal asks you to sign in with your NEO account; the phone, email, and walk-in options do not
- π Estimated time: 2 minutes
π Jump to Your Section
π Ways to Reach Us
π ~2 minutes Β |Β Pick whichever suits you
- Support portal β support.neo.edu. You will be asked to sign in with your NEO account. Best for anything that is not urgent, because it creates a ticket you can track.
- Phone β (918) 540-6099. Best when you cannot work at all.
- Email β neosupport@neo.edu. Best when you need to attach a screenshot.
- Walk in β I.T. Services, Library/Administration Building, 2nd Floor, Room 216, MondayβFriday 8:00 AMβ5:00 PM. Best for anything involving your physical device.
β οΈ Note: If you cannot sign in to your account at all, use the phone, email, or walk-in options. The support portal needs a working sign-in.
π What to Tell Us
π ~3 minutes Β |Β Saves a round trip
Most delays come from having to ask you follow-up questions. Including these up front usually saves a day.
- What you were trying to do, in plain words.
- What happened instead, including the exact wording of any error message. A photo of the screen is fine.
- Which computer or device. If it is a campus machine, the name is on a sticker on the case.
- When it started, and whether it has ever worked.
- Whether it affects just you or other people too.
- How urgent it is β tell us if you cannot teach, cannot get paid, or cannot serve students.
π‘ Tip: On Windows, press Windows key + Shift + S to grab a screenshot of just part of the screen, then paste it straight into your email.
π Try the Knowledge Base First
π ~1 minute Β |Β Often faster than waiting
- Go to the NEO Knowledge Base.
- Type what you are seeing into the search box β describe the symptom, not the cause. Outlook keeps asking for my password works better than authentication problem.
- If a category looks right, open it. Categories with a pinned Start Here article begin with a plain-English directory.
π Still Need Help?
If you encounter any issues not covered in this guide, please contact the NEO A&M College IT Help Desk:
π Helpdesk Portal: support.neo.edu
π Phone: (918) 540-6099
π§ Email: neosupport@neo.edu
π Walk-in: I.T. Services, Library/Administration Building, 2nd Floor, Room 216
π Hours: Monday β Friday, 8:00 AM β 5:00 PM