Knowledge Base

Categories (10)

Accessibility & Document Tools

Guides and resources for creating accessible digital documents, including PDF accessibility, Adobe Acrobat Pro tools, and best practices for document compliance.
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Campus ID & Mobile ID

Information and support for your NEO ID, including mobile ID access, setup, troubleshooting, and general ID-related questions
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Device Management

Articles related to device management tasks, including operating system resets, reimaging, device enrollment, and OS-level configuration for university-managed Windows and macOS devices.
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Hardware & Storage

Guides and troubleshooting articles for computer hardware issues, including disk space management, storage cleanup, and related Windows maintenance topics.
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Microsoft Intune

Microsoft Intune is a cloud-based endpoint management solution that enables organizations to manage and secure devices, applications, and data across platforms including Windows, macOS, iOS, and Android. This category covers articles related to Intune enrollment, device compliance policies, app deployment, configuration profiles, and troubleshooting.
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Network & Connectivity

Support articles for network connectivity, Wi-Fi, VPN, and related networking issues on campus.
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Microsoft 365

Guides and resources for accessing Email & Microsoft 365 across Windows, Mac, iPhone, iPad, and Android devices. Includes setup steps, sign-in instructions, Outlook and app access, and common troubleshooting help for end users.
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Phone & VoIP Services

Support articles and guides for AT&T Hosted Voice Service (HVS) VoIP phone systems, including setup, configuration, troubleshooting, and general usage of campus VoIP phones and features.
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Service Acccounts

Service Accounts
Guides and support for OSU Service Accounts, including mail-enabled, application, kiosk, LDAP, long-term visitor, resource, and wireless MAC accounts. Covers requesting and activating accounts, password resets, transferring or adding owners, extending or disabling accounts, converting account types, and sharing access rights.
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Internal IT Documentation

All articles here are hidden for Internal IT documentation.
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