Knowledge Base

Categories (12)

Getting Started & Help

New to NEO? Start here. How to activate your account, reset a password, reach the IT Help Desk, and find your way around this knowledge base.
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Microsoft 365

Guides and resources for accessing Email & Microsoft 365 across Windows, Mac, iPhone, iPad, and Android devices. Includes setup steps, sign-in instructions, Outlook and app access, and common troubleshooting help for end users.
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Network & Connectivity

Support articles for network connectivity, Wi-Fi, VPN, and related networking issues on campus.
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Printing

Adding campus printers, setting a default printer, and fixing print jobs that do not come out.
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Device Management

Articles related to device management tasks, including operating system resets, reimaging, device enrollment, and OS-level configuration for university-managed Windows and macOS devices.
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Hardware & Storage

Guides and troubleshooting articles for computer hardware issues, including disk space management, storage cleanup, and related Windows maintenance topics.
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Phone & VoIP Services

Support articles and guides for AT&T Hosted Voice Service (HVS) VoIP phone systems, including setup, configuration, troubleshooting, and general usage of campus VoIP phones and features.
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Campus ID & Mobile ID

Information and support for your NEO ID, including mobile ID access, setup, troubleshooting, and general ID-related questions
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Access Control

Guides and instructions for administering the UniFi Access control system at NEO, including door hub and reader setup, creating and assigning access policies, managing users and credentials (PIN, card, NFC/mobile), scheduling door access, and troubleshooting door hardware and connectivity.
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Accessibility & Document Tools

Guides and resources for creating accessible digital documents, including PDF accessibility, Adobe Acrobat Pro tools, and best practices for document compliance.
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Service Accounts

Service Accounts
Guides and support for OSU Service Accounts, including mail-enabled, application, kiosk, LDAP, long-term visitor, resource, and wireless MAC accounts. Covers requesting and activating accounts, password resets, transferring or adding owners, extending or disabling accounts, converting account types, and sharing access rights.
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Microsoft Intune

Microsoft Intune is a cloud-based endpoint management solution that enables organizations to manage and secure devices, applications, and data across platforms including Windows, macOS, iOS, and Android. This category covers articles related to Intune enrollment, device compliance policies, app deployment, configuration profiles, and troubleshooting.
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