Support articles for network connectivity, Wi-Fi, VPN, and related networking issues on campus.
Instructions for connecting to the NEO_Guest campus Wi-Fi network (password: Neoguest) on Windows 11, Windows 10, macOS, iPhone/iPad, and Android, plus common troubleshooting tips.
Step-by-step instructions for NEO students, faculty, and staff to set up and sign in to the campus VPN for secure off-campus access on Windows and macOS using the Cisco Secure Client from osuvpn.okstate.edu, plus troubleshooting for VPN connections that won't connect or keep dropping.
Troubleshooting guide for NEO A&M students, faculty, and staff who are unable to connect to campus or experiencing frequent wireless disconnections.
Step-by-step instructions for finding your device's IP address and MAC (physical) address on Windows 11/10, macOS, iPhone/iPad, and Android — the information IT commonly needs for device registration and support requests, including a note on disabling private/randomized Wi-Fi addresses.
A practical troubleshooting guide for slow internet or network performance — measuring your current speed, checking your device for bandwidth hogs, improving your Wi-Fi signal, and ruling out wider network or bandwidth issues before contacting IT.