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Step-by-step guide for Primary or Secondary owners on how to update the email address on a NEO service account. Covers signing in with personal O-Key credentials, looking up the service account, using the Change Email Address option, saving the new address, and NEO IT Department contact info for additional help.

Get to your NEO email on the web, your phone and your own computer, including what your address is if you are cross-enrolled from another campus. Covers the saved-password lockout that follows a password change.

Scan paper to a PDF in your inbox from a campus copier, choose settings that keep the file usable, and work out why a scan never arrived. Includes what to check before scanning student or personnel records.

A guide for NEO A&M faculty, staff and students on choosing the most effective communication method between Microsoft Teams Chat and Email to improve workflow and professionalism.

Recognise a phishing or scam email, report it from Outlook, and know exactly what to do if you already clicked a link or gave away your password. Includes the warning signs most often seen in messages sent to NEO students and employees, and the immediate steps that limit the damage.

Switch from classic Outlook to New Outlook and back again on Windows, what carries over when you do, and which features are still missing from New Outlook. Nothing in your mailbox is moved or deleted by switching.

Remove a NEO email account from the Outlook desktop app and add it back, which clears up a mailbox that will not sync or keeps asking for a password. Includes what to check first, because this is rarely the fix people expect it to be.

Write, send, reply to, and forward email in Outlook, including the difference between Reply and Reply all, how to undo a message you just sent, and how to add someone as Cc or Bcc.

Create, edit, and delete an email signature in Outlook, and choose whether it is added automatically to new messages, to replies, or both. Includes what NEO expects a staff signature to contain.

Attach a file to an Outlook message, open an attachment you have received, and send a large file that email will not accept by sharing it from OneDrive instead. Includes what to do with an attachment you were not expecting.

Turn on an automatic out-of-office reply in Outlook, schedule it for specific dates, and set a different message for people outside NEO A&M College. Includes how to turn it off again and what to write.

Create folders in Outlook, move messages into them, and use Archive and Sweep to clear the inbox quickly. Explains the difference between archiving, deleting, and filing.

Create a rule in Outlook so incoming mail is filed, flagged, or deleted automatically, and change the order rules run in. Includes why a rule can appear to stop working, and the one rule type you should not create.

Search your Outlook mailbox by sender, subject, date, or attachment, and check the places a message hides — Other, Junk, Archive, and Deleted Items. Read this before reporting a missing email.

Recognise and report phishing and suspicious email at NEO A&M College, mark mail as junk or not junk, and add a safe sender. Includes what to do if you have already clicked a link or given away your password.