Service Catalog

Categories (9)

Banner - ERP

Banner is the university’s enterprise resource planning (ERP) system, supporting student information, registration, financial aid, admissions, human resources, and finance. Hosted by Oklahoma State University, the system requires an active OSU network account and approved Banner roles for access. Use this service to report issues regarding Banner access, form errors, or general system functionality.
Expand

Business Services

This category of services provides support for the administrative and operational software utilized by NEO A&M College departments. The supported suite includes tools for bookstore management, document handling, event coordination, online forms, purchasing, and testing. Use this service to submit tickets for access requests, system troubleshooting, or general technical support for any business application.
Expand

Communication and Collaboration Services

This category of services encompasses the core tools and platforms essential for maintaining connectivity at NEO A&M College. Supported solutions include campus email, video conferencing, cloud-based file storage, and team messaging applications. Submit a request for assistance with account provisioning, platform configuration, or general technical support for any NEO communication service.
Expand

Infrastructure

This category of services supports the foundational technology systems essential to NEO A&M College operations. The scope includes network connectivity (Wi-Fi, wired, and VPN), desktop and device management (workstations, imaging, and printers), and campus telephone services. Use this service to report connectivity disruptions, submit equipment requests, or seek support for the phone and voicemail systems.
Expand

Instructional Technology

Our Online Learning Environment supports teaching and learning through a suite of integrated tools, including Canvas for course management and Canvas Catalog for non-credit course registration.
Expand

Maintenance

This category of services facilitates building and facility maintenance for the NEO A&M College campus. Use this portal to report issues regarding HVAC, plumbing, electrical systems, lighting, locks, furniture, and grounds. This service also covers custodial requests and specific room setups for events. All requests are automatically routed to the campus maintenance team for prioritized scheduling and resolution.
Expand

Media Request

The NEO marketing and communications team wants to help you bring your ideas to reality. The good work you do every day benefits students and contributes to the NEO experience.
Expand

Security and Access Management

This category of services encompasses the comprehensive security measures required to protect NEO A&M College accounts, digital systems, and physical campus facilities. The scope includes account security (password resets, multi-factor authentication, and lockouts), identity and access management (provisioning, role adjustments, and permissions), and network security (VPN and firewall requests). Additionally, this service manages physical security assets, including electronic door access, camera systems, and key cards. Use this portal to submit access requests, report security concerns, or notify the college of suspicious activity and security incidents.
Expand

Support Services

This category of services provides comprehensive IT support for NEO A&M College faculty, staff, and students. The scope includes assistance with Adobe products, software installation, and general troubleshooting for desktop and laptop computers. Additionally, this service manages equipment checkouts (including laptops, projectors, and hotspots) and provides support for Microsoft Office 365. Use this portal for general IT inquiries or to report any technology issue not addressed by other specific service categories.
Expand