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How to Find Your IP and MAC Address (Windows, macOS, and Mobile)
Step-by-step instructions for finding your device's IP address and MAC (physical) address on Windows 11/10, macOS, iPhone/iPad, and Android — the information IT commonly needs for device registration and support requests, including a note on disabling private/randomized Wi-Fi addresses.
How to Connect to the NEO VPN — Off-Campus Remote Access (Windows & macOS)
Step-by-step instructions for NEO students, faculty, and staff to set up and sign in to the campus VPN for secure off-campus access on Windows and macOS using the Cisco Secure Client from osuvpn.okstate.edu, plus troubleshooting for VPN connections that won't connect or keep dropping.
RAM & Memory Issues — Diagnosing Memory-Related Performance Problems
How to diagnose memory-related performance problems on Windows and macOS — recognizing low-memory symptoms, checking RAM usage in Task Manager or Activity Monitor, freeing up memory, and running built-in memory diagnostics.
Battery & Power Issues — Laptop Battery Health and Charging Problems
How to check laptop battery health and fix common charging problems on Windows and macOS — testing chargers and cables, running battery reports, adjusting power settings, and extending battery life, plus safety guidance for swollen or overheating batteries.
Low Disk Space on My Computer (macOS)
Safe ways for macOS users to clear low-storage warnings — checking available storage, emptying the Trash, using built-in storage recommendations, removing unused apps, and moving large files to OneDrive.
External Drives & USB Storage — Connecting, Formatting, and Safely Ejecting
Step-by-step guide for connecting a USB external drive, formatting it for Windows or macOS use, and safely ejecting it to prevent data loss. Includes file system recommendations (exFAT/NTFS) and when to contact NEO IT.
How to Connect to NEO's Campus Wi-Fi
Instructions for connecting to the NEO_Guest campus Wi-Fi network (password: Neoguest) on Windows 11, Windows 10, macOS, iPhone/iPad, and Android, plus common troubleshooting tips.
How to Reset NVRAM/PRAM and SMC on macOS
Guide to resetting NVRAM/PRAM and SMC on -based Macs to fix startup, display, sound, power, and battery issues — with separate instructions for Apple Silicon Macs (M1/M2/M3/M4) and post-reset settings verification.
How to Fix a Mac That Won't Connect to Wi-Fi
Step-by-step troubleshooting guide for resolving Wi-Fi connectivity issues on macOS, including toggling Wi-Fi, forgetting and rejoining networks, running Wireless Diagnostics, renewing DHCP lease, flushing DNS, and recreating network locations.
How to Check Your macOS Version and Update macOS
Learn how to find your current macOS version and install the latest Apple updates to keep your NEO Mac secure and up to date.