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Step-by-step instructions for finding your device's IP address and MAC (physical) address on Windows 11/10, macOS, iPhone/iPad, and Android — the information IT commonly needs for device registration and support requests, including a note on disabling private/randomized Wi-Fi addresses.

Step-by-step instructions for NEO students, faculty, and staff to set up and sign in to the campus VPN for secure off-campus access on Windows and macOS using the Cisco Secure Client from osuvpn.okstate.edu, plus troubleshooting for VPN connections that won't connect or keep dropping.

How to diagnose memory-related performance problems on Windows and macOS — recognizing low-memory symptoms, checking RAM usage in Task Manager or Activity Monitor, freeing up memory, and running built-in memory diagnostics.

How to check laptop battery health and fix common charging problems on Windows and macOS — testing chargers and cables, running battery reports, adjusting power settings, and extending battery life, plus safety guidance for swollen or overheating batteries.

Safe ways for macOS users to clear low-storage warnings — checking available storage, emptying the Trash, using built-in storage recommendations, removing unused apps, and moving large files to OneDrive.

Step-by-step guide for connecting a USB external drive, formatting it for Windows or macOS use, and safely ejecting it to prevent data loss. Includes file system recommendations (exFAT/NTFS) and when to contact NEO IT.

Instructions for connecting to the NEO_Guest campus Wi-Fi network (password: Neoguest) on Windows 11, Windows 10, macOS, iPhone/iPad, and Android, plus common troubleshooting tips.

Guide to resetting NVRAM/PRAM and SMC on -based Macs to fix startup, display, sound, power, and battery issues — with separate instructions for Apple Silicon Macs (M1/M2/M3/M4) and post-reset settings verification.

Step-by-step troubleshooting guide for resolving Wi-Fi connectivity issues on macOS, including toggling Wi-Fi, forgetting and rejoining networks, running Wireless Diagnostics, renewing DHCP lease, flushing DNS, and recreating network locations.

Step-by-step guide for NEO A&M College students, faculty, and staff to download, install, and activate Microsoft Office 365 on a Mac using their institutional account.

Learn how to find your current macOS version and install the latest Apple updates to keep your NEO Mac secure and up to date.

GoldKey (O-Key) passwords with repeating or sequential characters may be accepted by GoldKey but rejected by Intune on macOS devices. macOS users must set a GoldKey password with no repeating or sequential characters, between 14–32 characters, with mixed case. This article explains the issue, who is affected, and the exact password requirements to follow.

General guidance for choosing a Mac for NEO coursework - minimum, mid-range, and high-end tiers (MacBook Air vs MacBook Pro), plus how to check the Mac you already own. Contact the IT Help Desk for tailored advice before big purchases.