Search13 Results

Step-by-step instructions for sharing access rights to a NEO service account, including how to grant other users access, what permission levels are available, and tips for managing shared access securely.

Step-by-step instructions for removing a secondary owner from a NEO service account, including how to locate the current owners, who can perform the removal, and what to verify afterward.

An explanation of why NEO service accounts require a secondary owner, covering the business-continuity and account-recovery reasons behind the policy and what the secondary owner is responsible for.

This article explains how a current Primary or Secondary owner can transfer Primary ownership of a NEO service account through their personal O-Key profile. Sign in to okey.okstate.edu with your personal credentials, open the account via Service Accounts → Modify, then use the Transfer Ownership link to enter and confirm the new Primary owner's email. It also covers the special case where only one Secondary owner exists, and provides NEO IT Department contact info for assistance.

This article explains how to activate a newly created NEO service account using your personal O-Key credentials (not the service account's own login). The account must already have been requested through the O-Key Administrator Lookup page. To activate, sign in to okey.okstate.edu, click the Service Accounts link in the left pane, locate the new account, and follow the activation prompts specific to its type (Application, Mail Enabled, Kiosk, Wireless MAC, Resource, Long-Term Visitor, or LDAP O

This article explains how to request a new NEO service account through the O-Key Administrator Lookup page. Requests can only be submitted by someone with O-Key Administrator access (such as a departmental IT Coordinator or local support representative), not by individual end users. First, choose the account type that fits your purpose (Mail Enabled, Application, Kiosk, LDAP Only, Long Term Visitor, Reserved, Resource Room/Equipment, or Wireless MAC). Then an O-Key Administrator signs in to the

Step-by-step instructions for resetting the password on a NEO service account through the O-Key portal, including prerequisites, how to locate the account, and tips for verifying the new password works

Step-by-step instructions for converting a NEO service account from one type to another, including the available account types, requirements before converting, and what to expect after the change.

The six things to set up in your first week at NEO, in the order that works: account activation, Duo, email, Canvas, campus Wi-Fi and your Mobile ID. Links to the full guide for each step.

Activate a brand-new NEO A&M College account, set your first password, and sign in to email, Teams, and OneDrive. Start here if you are a new student or employee who has never signed in. If you already have an account and have forgotten the password, use Reset a Forgotten NEO Password instead.

First-week IT checklist for new NEO employees: account activation, Duo, Microsoft 365, your Mitel desk phone, printing, and the security expectations that come with a staff account.

Provides step-by-step instructions for NEO faculty, staff, and students who see the wrong Microsoft account or a “Pick an account” prompt when signing in to Microsoft 365. Explains how to remove incorrect saved accounts and sign in with the correct NEO account.

Reset your own NEO password online through NEO Account Services when you have forgotten it. Covers the four-step reset wizard, what to do if the verification token never arrives, and which devices and apps you have to update afterward. If your account is brand new and you have never signed in, use Activate Your New NEO Account instead.