π Share Access Rights to a NEO Service Account
How an owner can grant Send As, Full Access, and Auto Mapping mailbox rights on a mail-enabled NEO service account.
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Before You Begin
You must be an owner of the mail-enabled service account.
The person you want to share rights with must be made an owner of the account first.
Note: students cannot be made a Primary owner of a service account.
Step 1 β Make the person an owner π ~3 min
If the person you want to share access with is not already an owner of the mail-enabled service account, you must first make that person an owner of the account.
β Warning: Students cannot be made a Primary owner of a service account.
Step 2 β Grant mailbox rights π ~3 min
Once the person is an owner, you can give them the following mailbox rights:
- Send As β allows an owner to send emails via Outlook as the service account.
- Full Access β grants access to the service account.
- Auto Mapping β the service account profile should automatically map to the ownerβs Outlook account.
When access appears π overnight
After an overnight wait, the person should see the service account name map into their OSU
Outlook account.
π‘ Tip: If the mailbox has not appeared the next day, have the person fully close and reopen Outlook before contacting IT.
π Still Need Help?
If shared access to your service account is not working or the mailbox will not map, the NEO IT Department can help.
π Phone: (918) 540-6099
π§ Email: neosuport@neo.edu
πΆ Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
π Hours: Monday β Friday, 8:00 AM β 5:00 PM