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Step-by-step instructions for sharing access rights to a NEO service account, including how to grant other users access, what permission levels are available, and tips for managing shared access securely.

Step-by-step instructions for removing a secondary owner from a NEO service account, including how to locate the current owners, who can perform the removal, and what to verify afterward.

An explanation of why NEO service accounts require a secondary owner, covering the business-continuity and account-recovery reasons behind the policy and what the secondary owner is responsible for.

Step-by-step guide for Primary or Secondary owners on how to disable a NEO service account through their personal O-Key profile, and how to re-enable it afterward. Covers looking up the account, using the Disable Account option, the warning that no modifications can be made while an account is disabled, and NEO IT Department contact info for additional help.

Step-by-step guide for Primary or Secondary owners on how to update the email address on a NEO service account. Covers signing in with personal O-Key credentials, looking up the service account, using the Change Email Address option, saving the new address, and NEO IT Department contact info for additional help.

This article explains how a current Primary or Secondary owner can transfer Primary ownership of a NEO service account through their personal O-Key profile. Sign in to okey.okstate.edu with your personal credentials, open the account via Service Accounts → Modify, then use the Transfer Ownership link to enter and confirm the new Primary owner's email. It also covers the special case where only one Secondary owner exists, and provides NEO IT Department contact info for assistance.

This article explains how to activate a newly created NEO service account using your personal O-Key credentials (not the service account's own login). The account must already have been requested through the O-Key Administrator Lookup page. To activate, sign in to okey.okstate.edu, click the Service Accounts link in the left pane, locate the new account, and follow the activation prompts specific to its type (Application, Mail Enabled, Kiosk, Wireless MAC, Resource, Long-Term Visitor, or LDAP O

This article explains how to request a new NEO service account through the O-Key Administrator Lookup page. Requests can only be submitted by someone with O-Key Administrator access (such as a departmental IT Coordinator or local support representative), not by individual end users. First, choose the account type that fits your purpose (Mail Enabled, Application, Kiosk, LDAP Only, Long Term Visitor, Reserved, Resource Room/Equipment, or Wireless MAC). Then an O-Key Administrator signs in to the

Step-by-step instructions for resetting the password on a NEO service account through the O-Key portal, including prerequisites, how to locate the account, and tips for verifying the new password works

How to Create Accessible Word Documents for NEO A&M Colleg

Voicemail Setup on the Mitel 6915 Desk Phone

Step-by-step instructions for performing Cold (Blind) and Warm (Attended) call transfers on Mitel IP phones at NEO A&M College.

Step-by-step instructions for downloading and installing Microsoft Teams for Work on Windows, Mac, iOS, and Android devices using your NEO A&M College account.

Step-by-step instructions for updating Mozilla Firefox on Windows, Mac, iPhone/iPad (iOS), and Android devices.

Step-by-step instructions for clearing cache and cookies in Mozilla Firefox on desktop (Windows & Mac), Android, and iOS devices.