⛔ Disable a NEO Service Account
How a Primary or Secondary owner can disable a NEO service account, and how to re-enable it later.
✅ Before You Begin
You must be a Primary or Secondary owner of the service account.
No modifications can be performed on a service account while it is disabled.
Sign in with your personal O-Key credentials — do not use the service account’s own login.
Step 1 — Look up the service account 🕐 ~2 min
Sign in to your personal O-Key profile, click the Service Accounts link in the left pane, and look up the service account you wish to disable.
Step 2 — Disable the account 🕐 ~1 min
- Choose the Disable Account link.
- Click the Disable button to disable the service account.
- The profile page will then show: “This Service Account has been disabled”.
- To go back without disabling, click the Cancel button to return to the profile page.
⚠ Warning: While a service account is disabled, no modifications can be performed on it until it is re-enabled.
Re-enabling later 🕐 ~1 min
After the account is disabled, the menu item changes to
Enable Service Account.
💡 Tip: To bring the account back, look it up again and choose Enable Service Account.
🙃 Still Need Help?
If you cannot disable or re-enable a service account, the NEO IT Department can help.
📞 Phone: (918) 540-6099
📧 Email: neosuport@neo.edu
🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM