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This article explains how to request a new NEO service account through the O-Key Administrator Lookup page. Requests can only be submitted by someone with O-Key Administrator access (such as a departmental IT Coordinator or local support representative), not by individual end users. First, choose the account type that fits your purpose (Mail Enabled, Application, Kiosk, LDAP Only, Long Term Visitor, Reserved, Resource Room/Equipment, or Wireless MAC). Then an O-Key Administrator signs in to the

This article explains how a Service Account owner adds a Secondary Owner to a NEO Service Account, which is required for all Service Accounts. The owner signs in to okey.okstate.edu with their personal credentials, clicks the "Service Accounts" link, selects "Modify" for the appropriate account, then chooses "Add Secondary Owner." After entering the new owner's email address and clicking "Look Up," the owner confirms the name and department information to complete the addition

This article explains how to activate a newly created NEO service account using your personal O-Key credentials (not the service account's own login). The account must already have been requested through the O-Key Administrator Lookup page. To activate, sign in to okey.okstate.edu, click the Service Accounts link in the left pane, locate the new account, and follow the activation prompts specific to its type (Application, Mail Enabled, Kiosk, Wireless MAC, Resource, Long-Term Visitor, or LDAP O

This article explains how a current Primary or Secondary owner can transfer Primary ownership of a NEO service account through their personal O-Key profile. Sign in to okey.okstate.edu with your personal credentials, open the account via Service Accounts → Modify, then use the Transfer Ownership link to enter and confirm the new Primary owner's email. It also covers the special case where only one Secondary owner exists, and provides NEO IT Department contact info for assistance.

This article explains how a Service Account owner extends the expiration date of a NEO Service Account through the O-Key system. OSU Service Accounts are set to expire annually, and account owners (Primary or Secondary) are responsible for their maintenance, including extending the account before it lapses. To extend, the owner authenticates to okey.okstate.edu with their personal credentials, opens the Service Account profile, and selects the "Extend Expiration Date" link. Clicking the Extend b

Step-by-step guide for Primary or Secondary owners on how to update the email address on a NEO service account. Covers signing in with personal O-Key credentials, looking up the service account, using the Change Email Address option, saving the new address, and NEO IT Department contact info for additional help.

Step-by-step guide for Primary or Secondary owners on how to disable a NEO service account through their personal O-Key profile, and how to re-enable it afterward. Covers looking up the account, using the Disable Account option, the warning that no modifications can be made while an account is disabled, and NEO IT Department contact info for additional help.