Reset a Forgotten NEO Password

🔑 Reset a Forgotten NEO Password
Reset your NEO A&M College account password yourself, online, without calling the Help Desk.
✅ Before You Begin
  • You need to know your NEO account login address — the address you use to sign in
  • You need access to a phone or alternate email already on file with your account, to receive a one-time verification token
  • An internet connection is required — you can do this from any device, on or off campus
  • 🕐 Estimated time: 5–10 minutes
🔑 Reset Your Password Online 🕐 ~5 minutes  |  Any browser  |  No sign-in needed
You do not need to be signed in to use this page, and you do not need to call the Help Desk first. This reset is self-service.
  1. Open NEO Account Services — Forgot Password.
  2. In the box labelled Enter Your NEO Account Login Address, type your NEO login address.
  3. Click Next.
  4. Choose how you want to receive your one-time verification token. This is Step 2 of 4, Token Delivery Method.
  5. Check the phone or email account you chose and find the token that was just sent.
  6. Type the token into Step 3 of 4, Enter Token.
  7. Enter your new password twice at Step 4, Password, then confirm. A confirmation page appears when the reset is complete.
⚠️ If the Token Never Arrives 🕐 ~2 minutes  |  Any browser
  1. Wait a full five minutes and check again. Delivery is not always instant.
  2. Check your junk or spam folder if you chose email delivery.
  3. Make sure you are checking the alternate phone or email on file, not your NEO mailbox. If you cannot sign in, you cannot read your NEO mail to get the token.
  4. Start the reset over from the beginning. Each attempt sends a new token, and older tokens stop working.
  5. If none of that works, contact the IT Help Desk using the details at the bottom of this page. Bring photo identification if you come in person.
📱 After You Reset — Update Your Other Devices 🕐 ~5 minutes  |  Every device you use
  1. Sign out and back in on your work computer. If you are on campus, do this while connected to the campus network.
  2. Open Outlook on your phone and enter the new password when prompted.
  3. Reconnect campus Wi-Fi on any device that signs in with your NEO account.
  4. Sign in again to any other app that uses your NEO account, such as Teams and OneDrive.
⚠️ Note: A phone that keeps retrying an old saved password can temporarily lock your account. If sign-in stops working right after a reset, turn off Wi-Fi and mobile data on your phone for a few minutes, then update the password there first.
📞 Still Need Help?
If you encounter any issues not covered in this guide, please contact the NEO A&M College IT Help Desk:

🌐 Helpdesk Portal: support.neo.edu
📞 Phone: (918) 540-6099
📧 Email: neosupport@neo.edu
📍 Walk-in: I.T. Services, Library/Administration Building, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM
Print Article