Articles in this category help users access Microsoft 365 services by resolving login, account selection, MFA, and authentication issues across Microsoft apps and web services.
Activate a brand-new NEO A&M College account, set your first password, and sign in to email, Teams, and OneDrive. Start here if you are a new student or employee who has never signed in. If you already have an account and have forgotten the password, use Reset a Forgotten NEO Password instead.
Provides step-by-step instructions for NEO faculty, staff, and students who see the wrong Microsoft account or a “Pick an account” prompt when signing in to Microsoft 365. Explains how to remove incorrect saved accounts and sign in with the correct NEO account.
GoldKey (O-Key) passwords with repeating or sequential characters may be accepted by GoldKey but rejected by Intune on macOS devices. macOS users must set a GoldKey password with no repeating or sequential characters, between 14–32 characters, with mixed case. This article explains the issue, who is affected, and the exact password requirements to follow.
Sign in to your NEO A&M College email at outlook.office.com from any browser, including what to type at the prompt and how to fix a sign-in that will not go through. Covers signing out safely on a shared or public computer.
Reset your own NEO password online through NEO Account Services when you have forgotten it. Covers the four-step reset wizard, what to do if the verification token never arrives, and which devices and apps you have to update afterward. If your account is brand new and you have never signed in, use Activate Your New NEO Account instead.
Sign in to Microsoft 365 safely on a lab, classroom, library, or personal computer, sign out properly afterwards, and know what to do if you think you left an account signed in.