Search28 Results

A practical troubleshooting guide for slow internet or network performance — measuring your current speed, checking your device for bandwidth hogs, improving your Wi-Fi signal, and ruling out wider network or bandwidth issues before contacting IT.

Guide to resetting NVRAM/PRAM and SMC on -based Macs to fix startup, display, sound, power, and battery issues — with separate instructions for Apple Silicon Macs (M1/M2/M3/M4) and post-reset settings verification.

Step-by-step troubleshooting guide for resolving Wi-Fi connectivity issues on macOS, including toggling Wi-Fi, forgetting and rejoining networks, running Wireless Diagnostics, renewing DHCP lease, flushing DNS, and recreating network locations.

Step-by-step instructions for clearing cache and cookies in Mozilla Firefox on desktop (Windows & Mac), Android, and iOS devices.

Step-by-step instructions for clearing cache and cookies in Google Chrome on Windows, Mac, iPhone/iPad (iOS), and Android devices — one of the most common IT help desk requests.

This guide covers how to perform a factory reset on a Windows 11 device, including two primary options: Remove Everything (full wipe and reinstall) and Keep My Files (preserves personal data while removing apps and resetting settings). It also covers an alternative repair option via Windows Update, prerequisites such as backup and power requirements, and troubleshooting tips for common reset issues. Contact the IT Help Desk for additional support.

Move Duo to a replacement phone without losing access to your NEO account - the order that works when you still have the old phone, and what to do when you do not. Keeping the same phone number does not carry Duo across.

Sign in to Canvas on a computer or the Canvas Student app, fix the sign-in loop and cached-session problems, and understand why a course you enrolled in may not appear yet.

Join a Zoom meeting from a link or a Meeting ID, with or without the app installed, and sort out camera and microphone problems before the meeting starts rather than during it.

Troubleshooting guide for NEO A&M students, faculty, and staff who are unable to connect to campus or experiencing frequent wireless disconnections.

Provides step-by-step instructions for NEO faculty, staff, and students who see the wrong Microsoft account or a “Pick an account” prompt when signing in to Microsoft 365. Explains how to remove incorrect saved accounts and sign in with the correct NEO account.

Step-by-step instructions for adjusting the speaker, handset, headset, and ringer volume on the AT&T Mitel 6915 desk phone using the Volume rocker key.

Learn how to unregister your old device in TouchNet 360U so you can activate your NEO Mobile ID on a new phone.

All the ways to reach the NEO A&M College IT Help Desk: the support portal, phone, email, and walk-in hours. Includes what details to include when you report a problem so it can be resolved on the first contact, and how to search this knowledge base before you call.

Recognise a phishing or scam email, report it from Outlook, and know exactly what to do if you already clicked a link or gave away your password. Includes the warning signs most often seen in messages sent to NEO students and employees, and the immediate steps that limit the damage.