Search17 Results

The six things to set up in your first week at NEO, in the order that works: account activation, Duo, email, Canvas, campus Wi-Fi and your Mobile ID. Links to the full guide for each step.

Activate a brand-new NEO A&M College account, set your first password, and sign in to email, Teams, and OneDrive. Start here if you are a new student or employee who has never signed in. If you already have an account and have forgotten the password, use Reset a Forgotten NEO Password instead.

Install Duo Mobile and enrol your phone so you can approve NEO sign-ins, plus how to add a backup device before you get locked out. Covers what to do when a prompt arrives that you did not trigger.

Sign in to Canvas on a computer or the Canvas Student app, fix the sign-in loop and cached-session problems, and understand why a course you enrolled in may not appear yet.

Reach myNEO for enrollment, your schedule, grades and student records, and know when to ask IT versus the Registrar, your advisor, or your instructor.

Get to your NEO email on the web, your phone and your own computer, including what your address is if you are cross-enrolled from another campus. Covers the saved-password lockout that follows a password change.

First-week IT checklist for new NEO employees: account activation, Duo, Microsoft 365, your Mitel desk phone, printing, and the security expectations that come with a staff account.

A directory of the NEO A&M College Outlook Calendar guides, grouped by what you are trying to do: creating and managing your own events, scheduling with other people, sharing your calendar, and fixing problems. Start here if you are not sure which guide you need.

All the ways to reach the NEO A&M College IT Help Desk: the support portal, phone, email, and walk-in hours. Includes what details to include when you report a problem so it can be resolved on the first contact, and how to search this knowledge base before you call.

Add a shared campus printer to a NEO-managed Windows computer by browsing the campus print server, and set it as your default. Explains how campus printer names are built so you can identify the one in your building or room. For printers that are installed but not working, see Printing Problems instead.

Reset your own NEO password online through NEO Account Services when you have forgotten it. Covers the four-step reset wizard, what to do if the verification token never arrives, and which devices and apps you have to update afterward. If your account is brand new and you have never signed in, use Activate Your New NEO Account instead.

Find and join an existing Microsoft Team at NEO A&M College, join with a code, and understand the difference between a team, a channel, and a chat. Covers what to do when you cannot find the team you were told about.

Choose between Outlook email, Microsoft Teams, OneDrive, and SharePoint at NEO A&M College: what each is for, where a file should live, and the mistakes that cause work to go missing.

A directory of the NEO A&M College Microsoft Teams guides: joining meetings, fixing audio and video, sharing your screen, finding a team or channel, and working with shared files. Start here if you are not sure which guide you need.

A directory of the NEO A&M College OneDrive guides: syncing to your computer, fixing sync problems, and restoring a deleted file or an earlier version. Start here if you are not sure which guide you need.