Sign In to myNEO (Student Self-Service)

🏫 Sign In to myNEO (Student Self-Service)
Where to go for enrollment, your schedule, grades and student records — and who to ask when something looks wrong.
✅ Before You Begin
  • An activated NEO account — your GoldKey username and password
  • Duo multifactor on your phone, if you have been prompted to enrol
  • 🕐 Estimated time: 2 minutes

🔑 Sign In to myNEO 🕐 ~2 minutes  |  Any browser
  1. Go to myNEO.
  2. Sign in with your GoldKey username and password.
  3. Approve the Duo prompt on your phone if you are asked for one.

myNEO is NEO's student self-service portal — the place for enrollment and registration, your class schedule, grades and your student record. Some offices refer to parts of it as "Banner self-service," which is the system underneath. If someone tells you to check Banner, they mean myNEO.

💡 Tip: If you need an official transcript, that is a separate request handled by the Registrar — not something you download from myNEO.

🤔 Who to Ask: IT, the Registrar, or Your Advisor

This is the fastest way to get an answer: IT can fix getting in. What is inside belongs to someone else.

Your question Who handles it
Password will not work, page will not load, Duo prompt problems IT Help Desk
A hold on your account, enrollment errors, transcripts, graduation Registrar
Which classes to take, degree requirements, dropping a course Your academic advisor
A grade you believe is wrong Your instructor

🔧 When You Cannot Sign In
  • Forgot your password? Reset it at neo.edu/password. myNEO uses the same GoldKey password as your email and Canvas.
  • Never signed in before? Activate your account first — see Activate Your New NEO Account in this knowledge base.
  • Stuck in a login loop? Open a private / incognito window and try again, or clear cookies for okstate.edu.
⚠️ Note: If myNEO is down for everybody, we already know — the underlying system is operated centrally and NEO IT tracks the outage. One report to the Help Desk is plenty; you do not need to keep calling.

📞 Still Need Help?
If you encounter any issues not covered in this guide, please contact the NEO A&M College IT Help Desk:

🌐 Helpdesk Portal: support.neo.edu
📞 Phone: (918) 540-6099
📧 Email: neosupport@neo.edu
📍 Walk-in: I.T. Services, Library/Administration Building, 2nd Floor, Room 216
🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM
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