New to NEO? Start here. How to activate your account, reset a password, reach the IT Help Desk, and find your way around this knowledge base.
First-week IT checklist for new NEO employees: account activation, Duo, Microsoft 365, your Mitel desk phone, printing, and the security expectations that come with a staff account.
The six things to set up in your first week at NEO, in the order that works: account activation, Duo, email, Canvas, campus Wi-Fi and your Mobile ID. Links to the full guide for each step.
Get to your NEO email on the web, your phone and your own computer, including what your address is if you are cross-enrolled from another campus. Covers the saved-password lockout that follows a password change.
All the ways to reach the NEO A&M College IT Help Desk: the support portal, phone, email, and walk-in hours. Includes what details to include when you report a problem so it can be resolved on the first contact, and how to search this knowledge base before you call.
Sign in to Canvas on a computer or the Canvas Student app, fix the sign-in loop and cached-session problems, and understand why a course you enrolled in may not appear yet.
Move Duo to a replacement phone without losing access to your NEO account - the order that works when you still have the old phone, and what to do when you do not. Keeping the same phone number does not carry Duo across.
Install Duo Mobile and enrol your phone so you can approve NEO sign-ins, plus how to add a backup device before you get locked out. Covers what to do when a prompt arrives that you did not trigger.
Reach myNEO for enrollment, your schedule, grades and student records, and know when to ask IT versus the Registrar, your advisor, or your instructor.