π New Student: Start Here
Everything you need to set up in your first week, in the order that works.
β
Before You Begin
- Your activation email from O-Key, sent to the personal email address you used to enroll β step 1 cannot start until it arrives
- Your NEO admission information β your name and date of birth as NEO has them on record
- A smartphone, for multifactor sign-in approval and your campus ID
- π Estimated time: about 45 minutes for all six steps
β οΈ Do these in order. Every step below depends on the one before it. Activating your account first is what makes email, Canvas and everything else work β skipping ahead is the most common reason students get stuck.
π Jump to Your Section
1οΈβ£ Activate Your NEO Account π ~10 minutes | Do this first
Your GoldKey account is the single login for email, Canvas, myNEO, campus Wi-Fi and lab computers. Nothing else works until this is done.
β οΈ Watch for your activation email first. O-Key sends an activation email to the personal email address you used to enroll β not a NEO address, because you do not have one yet. You cannot activate your account until it arrives. Going to the activation page before then will not work; that is expected, and does not mean anything is wrong with your record. Check that account's junk or spam folder before calling.
π© No activation email? Contact Admissions, not IT
If the email is not in your personal inbox or its junk folder, contact
NEO Admissions to check on your enrollment. They issue it β the IT Help Desk cannot send it or look it up for you.
π§ Email: neoadmission@neo.edu
π Phone: (918) 540-6030
π Walk-in: D. Dayle Creech Library Administration Building, Room 109
β‘οΈ Read: Activate Your New NEO Account in this knowledge base.
π‘ Tip: If the activation page sends you to a login screen, open it in a private / incognito window. An old sign-in session left over in your browser can bounce you to a login you are not supposed to need yet.
2οΈβ£ Set Up Duo on Your Phone π ~10 minutes | Phone required
Duo is the app that approves your sign-ins. You will be asked for it constantly, so set it up before you need it in a hurry.
β‘οΈ Read: Set Up Duo Multifactor Authentication (MFA) in this knowledge base.
π‘ Tip: Add a second device while you are in there. Students who enrol only one phone are the students who end up locked out the week their phone breaks.
3οΈβ£ Get Into Your NEO Email π ~5 minutes
NEO email is the official way the college contacts you β financial aid, billing, enrollment and emergency notices all arrive there. Get it on your phone in week one.
β‘οΈ Read: Access Your NEO Student Email in this knowledge base.
4οΈβ£ Log In to Canvas π ~5 minutes
Canvas is where your courses, assignments and grades live. Install the Canvas Student app too β that is where you will see due dates.
β‘οΈ Read: Log In to Canvas at NEO in this knowledge base.
β οΈ Note: A course you enrolled in may not appear straight away, and instructors publish courses on their own schedule. That is normal right before a term starts β ask your instructor before calling IT.
5οΈβ£ Connect to Campus Wi-Fi π ~5 minutes
6οΈβ£ Set Up Your Mobile ID π ~10 minutes
π Still Need Help?
If you encounter any issues not covered in this guide, please contact the NEO A&M College IT Help Desk:
π Helpdesk Portal: support.neo.edu
π Phone: (918) 540-6099
π§ Email: neosupport@neo.edu
π Walk-in: I.T. Services, Library/Administration Building, 2nd Floor, Room 216
π Hours: Monday β Friday, 8:00 AM β 5:00 PM